Customer Support(Only for Male)
2 weeks ago
**FUNCTIONAL PURPOSE**:
100% Retain existing clients.
Up selling & Cross Selling
Referrals
Video Testimony
**DESCRIPTION**
**Customer Retention and Satisfaction**
- Develop and implement strategies to retain existing customers and maintain their average order value (AOV)
- Proactively monitor customer health and identify potential churn risks.
- Implement strategies to address customer pain points and enhance customer satisfaction.
- Manage customer satisfaction metrics and track progress towards customer success goals.
- Collaborate with other departments, such as Sales and Marketing, to ensure customer retention efforts are aligned with overall business objectives.
**Customer Relationship Management**
- Build and maintain strong relationships with key customer contacts.
- Establish rapport and trust with key customer contacts.
- Maintain open and transparent communication with customers.
- Actively listen to customer feedback and address concerns promptly.
- Proactively address customer needs and exceed customer expectations.
**Customer Engagement and Proactive Outreach**
- Proactively engage with customers through regular touchpoints and social media interactions
- Maintain a strong presence on social media platforms to monitor customer sentiment and respond to feedback.
- Personalize interactions with customers to build relationships and demonstrate value.
- Identify opportunities to cross-sell and upsell to existing customers through targeted promotions and recommendations.
**Job Types**: Full-time, Permanent, Fresher
**Salary**: Up to ₹15,000.00 per month
**Benefits**:
- Health insurance
Schedule:
- Day shift
Supplemental pay types:
- Performance bonus
Ability to commute/relocate:
- Chennai, Tamil Nadu: Reliably commute or planning to relocate before starting work (preferred)
**Language**:
- Hindi (preferred)
Work Location: In person
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