Customer Support(Only for Male)

2 weeks ago


Chennai Tamil Nadu, India verifitech india pvt. ltd. Full time

**FUNCTIONAL PURPOSE**:
100% Retain existing clients.

Up selling & Cross Selling

Referrals

Video Testimony

**DESCRIPTION**

**Customer Retention and Satisfaction**
- Develop and implement strategies to retain existing customers and maintain their average order value (AOV)
- Proactively monitor customer health and identify potential churn risks.
- Implement strategies to address customer pain points and enhance customer satisfaction.
- Manage customer satisfaction metrics and track progress towards customer success goals.
- Collaborate with other departments, such as Sales and Marketing, to ensure customer retention efforts are aligned with overall business objectives.

**Customer Relationship Management**
- Build and maintain strong relationships with key customer contacts.
- Establish rapport and trust with key customer contacts.
- Maintain open and transparent communication with customers.
- Actively listen to customer feedback and address concerns promptly.
- Proactively address customer needs and exceed customer expectations.

**Customer Engagement and Proactive Outreach**
- Proactively engage with customers through regular touchpoints and social media interactions
- Maintain a strong presence on social media platforms to monitor customer sentiment and respond to feedback.
- Personalize interactions with customers to build relationships and demonstrate value.
- Identify opportunities to cross-sell and upsell to existing customers through targeted promotions and recommendations.

**Job Types**: Full-time, Permanent, Fresher

**Salary**: Up to ₹15,000.00 per month

**Benefits**:

- Health insurance

Schedule:

- Day shift

Supplemental pay types:

- Performance bonus

Ability to commute/relocate:

- Chennai, Tamil Nadu: Reliably commute or planning to relocate before starting work (preferred)

**Language**:

- Hindi (preferred)

Work Location: In person


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