Customer Relations Executive

3 weeks ago


Thiruvananthapuram, India Thangals Jewellery LLC Full time

As a Customer Relations Executive in a retail store, your role is crucial in maintaining positive relationships with customers and ensuring their satisfaction. Here are some key responsibilities and skills associated with this role:
**Responsibilities**:
**Customer Engagement**
- Greet customers warmly and assist them in a friendly manner.
- Act as a point of contact for customers, addressing inquiries, and providing product information.

**Issue Resolution**
- Handle customer complaints or concerns promptly and professionally.
- Work towards resolving issues to the customer's satisfaction.

**Communication**
- Ensure that customers are informed about promotions, discounts, and other relevant information.

**Sales Skills**
- Basic sales skills to identify opportunities for upselling and cross-selling.

**Note**: this is a immediate requirement, therefore minimum or no notice period are preferred.

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- English (preferred)

Ability to Commute:

- Thiruvananthapuram, Kerala (required)

Ability to Relocate:

- Thiruvananthapuram, Kerala: Relocate before starting work (required)



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