Female Customer Relations Representative
2 months ago
**JOB DESCRIPTION**
**Position**: Customer success executive
**Location**: Invoteo Future Pvt Ltd, Kochi & Thiruvalla, Kerala
**Experience**: 1-2 years
**Commitment**: 3-5 years
**About Us**:
Invoteo Future Pvt Ltd is a forward-thinking company specializing in home automation and security systems. We are committed to revolutionizing modern living through innovative and reliable technology. Our dedication to quality and customer satisfaction has made us a leader in the industry. At Invoteo, we foster a dynamic and supportive work environment where every team member is empowered to grow and succeed. As we aim to reach new heights, we seek professionals who are passionate, driven, and ready to contribute to our ambitious goal of ecoming a prime company in the coming years.
**Objective**:
**Key Responsibilities**:
- **Customer Onboarding**: Guide new customers through the onboarding process, ensuring a smooth and positive experience.
- **Relationship Management**: Build and maintain strong, long-lasting relationships with customers, acting as their primary point of contact.
- **Customer Support**: Address customer inquiries, concerns, and feedback in a timely and effective manner, ensuring high levels of customer satisfaction.
- **Proactive Engagement**: Regularly check in with customers to understand their needs, provide updates, and offer solutions that enhance their experience with our products.
- **Upselling and Cross-Selling**: Identify opportunities to upsell and cross-sell additional services that align with customer needs.
- **Data Analysis**: Monitor customer usage data and feedback to identify trends, anticipate challenges, and proactively address issues.
- **Customer Training**: Conduct training sessions and provide resources to help customers maximize the value of our products.
- **Collaboration**: Work closely with sales, marketing, and product teams to communicate customer feedback and drive product improvements.
- **Learning and Development**: Continuously seek opportunities to improve knowledge of products, services, and customer success best practices.
**Preferred Qualifications**:
- Bachelor’s degree in Business, Marketing, or a related field.
- Proven experience in customer success, account management, or a related role (2-3 years). Any experience is good experience.
- Strong communication, interpersonal, and problem-solving skills.
- Ability to build and maintain strong customer relationships.
- Proficiency in CRM software and customer success tools.
- A proactive and positive attitude with a focus on customer satisfaction.
- Strong organizational and multitasking abilities.
- Ability to work independently and as part of a team.
- Commitment to continuous learning and professional development.
**Commitment**:
**Benefits**:
- Competitive salary and benefits package.
- Professional development opportunities.
- A collaborative and supportive work environment.
- Opportunity to contribute to the growth of a dynamic company.
- Chance to work in an innovative industry focused on home automation and security systems.
Pay: ₹118,000.00 - ₹300,000.00 per year
**Benefits**:
- Life insurance
Schedule:
- Day shift
Supplemental Pay:
- Performance bonus
**Experience**:
- total work: 1 year (required)
Work Location: In person
Application Deadline: 05/10/2024
Expected Start Date: 10/10/2024
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