Voice & Non Voice Process in Hyderabad

2 weeks ago


Hyderabad, India Cutefier limited Full time

Cutefier limited, a leading company in the computer and network security industry, is currently seeking talented individuals for the position of Voice & Non Voice Process in Hyderabad. As a part of our dynamic team, you will work with cutting-edge technology and contribute to identifying and solving the most complex security challenges in the industry. You will be responsible for providing exceptional service to our customers by maintaining a high level of professionalism while handling inbound and outbound communications.

**Responsibilities**:

- Provide support and resolution to customer issues in a timely and professional manner
- Work with multiple databases to identify and resolve customer concerns
- Troubleshoot technical issues and provide detailed solutions
- Effectively communicate product information and promotions to customers
- Meet or exceed all customer service KPIs and metrics
- Manage and maintain communication logs in a detailed and organized manner

**Requirements**:

- High school diploma or equivalent; some college preferred
- At least 2 years of customer service experience, preferably in a call center setting
- Strong verbal and written communication skills in English
- Must be able to work flexibly in shifts, including weekends and holidays
- High level of interpersonal skills with experience in handling difficult customers
- Ability to multitask, prioritize, and manage time effectively.


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