Operations Executive

2 months ago

Bengaluru, India Urth Full time

**Job Title: Operations Executive (Accounts, Customer Care, and Logistics) - Urth**

**Job Summary**:At Urth, we believe in the transformative power of nature and its ability to enhance our lives. As a retail startup focused on flowers and plants, we are seeking a passionate and detail-oriented Operations Executive to join our team. In this role, you will be responsible for managing all aspects of accounts, customer care, and logistics operations, ensuring seamless processes and exceptional customer experiences. If you are driven by our mission and thrive in a fast-paced, green-centric environment, we invite you to be a part of Urth's journey in cultivating spaces filled with beauty and vitality.

**Responsibilities**:

- Oversee and manage the day-to-day operations of the accounts, customer care, and logistics departments at Urth.
- Maintain accurate and up-to-date financial records, including accounts payable and receivable, financial statements, and general ledger.
- Collaborate with the team to develop and implement financial strategies, forecasts, and budgets aligned with Urth's goals and values.
- Ensure smooth and efficient customer care operations, promptly addressing customer queries, concerns, and feedback to ensure a positive experience.
- Develop and implement customer care policies and procedures that align with Urth's mission and values, fostering customer loyalty and satisfaction.
- Analyze customer trends and feedback to provide insights to the marketing team, contributing to product and service improvements.
- Manage inventory levels, procurement processes, and vendor relationships to ensure optimal stock availability and timely delivery of products.
- Collaborate with suppliers, freight forwarders, and logistics partners to optimize the supply chain and reduce costs while maintaining sustainable practices.
- Continuously evaluate and improve operational processes to maximize efficiency, productivity, and sustainability.
- Identify and address operational bottlenecks, implementing innovative solutions to streamline operations and enhance the customer experience.
- Develop strong relationships with key stakeholders, including vendors, suppliers, and service providers, fostering collaborative partnerships.
- Ensure compliance with legal, regulatory, and ethical standards in all aspects of operations, particularly regarding sustainability practices.
- Stay abreast of industry trends, best practices, and emerging technologies to drive innovation and maintain Urth's competitive edge.

**Qualifications**:

- Bachelor's degree in business administration, operations management, or a related field. A master's degree is a plus.
- Proven experience in operations management, preferably within the retail or floral industry.
- Passion for nature, flowers, and plants, aligned with Urth's mission and values.
- Strong understanding of accounting principles and financial management.
- Excellent communication and interpersonal skills, with a customer-centric approach.
- Exceptional problem-solving and decision-making abilities, with a focus on sustainable practices.
- Analytical mindset with the ability to interpret data and provide strategic recommendations.
- Proficiency in using accounting software, customer relationship management (CRM) systems, and logistics management tools.
- Ability to thrive in a fast-paced, startup environment, adapting quickly to changing priorities.
- Demonstrated leadership skills and the ability to effectively manage a team.
- High level of integrity and ethical standards, particularly regarding sustainability practices.

**Salary**: ₹20,000.00 - ₹30,000.00 per month

Ability to commute/relocate:

- Bengaluru, Karnataka: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (required)

**Language**:

- Kannada (required)

Expected Start Date: 15/06/2023

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