Front Office
2 weeks ago
WE ARE HIRING
Job designation:
- front office: GSA :resort
Job location:
- Igatpuri, Nashik
**Salary**:
- 15,000-22,000
Food and Accommodation provided
**Experience**:
- Total experience:
- 2 years
Minimum experience:
- 1 year in front office or related field
Education:
- graduate/ any graduate or related field
Skillset:
- Good communication skills
- Proficiency with MS Office
- Familiarity with hotel management software
IMMEDIATE JOINERS REQUIRED
FULL TIME
Profile introduction:
Join our dynamic team at where luxury meets hospitality As a Front Office Guest Service Agent (GSA), you will be the first point of contact for our valued guests, ensuring a warm welcome and exceptional service throughout their stay. If you have a passion for hospitality, excellent communication skills, and a friendly demeanor, we invite you to be a part of our world-class resort experience.
PROFILE RESPONSIBILITIES:
**Guest Reception**: Greet guests with a friendly and welcoming attitude upon their arrival, providing a positive first impression.
**Check-In/Check-Out**: Efficiently handle guest check-in and check-out processes, ensuring accuracy in reservations and payment transactions.
**Information Assistance**: Provide information about the resort's amenities, services, and local attractions to enhance the guest experience.
**Reservation Management**: Manage room reservations, cancellations, and modifications with attention to detail and accuracy.
**Communication**: Effectively communicate with other departments to ensure seamless guest services, addressing any special requests or concerns.
**Problem Resolution**: Handle guest complaints or issues professionally, finding solutions to ensure guest satisfaction.
**Cash Handling**: Process payments, handle cash, and maintain accurate records while adhering to financial procedures.
**Telephone Etiquette**: Answer and direct incoming calls with professionalism and courtesy, providing information or assistance as needed.
**Administrative Tasks**: Perform various administrative duties such as filing, data entry, and maintaining guest records.
**Upselling**: Promote additional services or amenities to enhance the guest experience and contribute to revenue goals.
PROFILE REQUIREMENTS:
**Experience**: Previous experience in a front office or customer service role is preferred.
**Education**: High school diploma or equivalent; hospitality or related field education is a plus.
**Communication Skills**: Exceptional verbal and written communication skills
**Customer Service**: Proven ability to provide outstanding customer service and handle challenging situations with a positive attitude.
**Multitasking**: Ability to handle multiple tasks simultaneously while maintaining attention to detail.
**Technology Proficiency**: Familiarity with hotel management software and basic computer skills.
**Team Player**: Collaborative attitude with a willingness to work flexible hours, including weekends and holidays.
**Professional Appearance**: Maintain a neat and professional appearance in accordance with the resort's standards.
**Salary**: ₹15,000.00 - ₹22,000.00 per month
**Speak with the employer**
+91 8421115239
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