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Customer Service Associate
2 months ago
We are looking for an Associate to join our Account Management team. As an Associate, you will be responsible for managing the health of assigned accounts, ensuring daily tracking, and providing production fixes if necessary. You will also be responsible for quality assurance and ensuring that all client needs are met.
**Responsibilities**:
- Manage assigned accounts, ensuring their health and satisfaction
- Provide daily tracking and ensure all account information is up-to-date
- Identify and provide production fixes if necessary
- Conduct quality assurance checks to ensure customer satisfaction
- Act as the primary point of contact for all client communication
- Provide timely and efficient resolution to customer issues
- Maintain strong relationships with clients to promote customer retention
- Work with cross-functional teams to ensure client needs are met
**Requirements**:
- Bachelor's degree in Business Administration or related field
- 1-2 years of experience in account management or related field
- Excellent communication and interpersonal skills
- Ability to prioritize and manage multiple tasks
- Strong problem-solving skills
- Strong attention to detail
- Self-motivated and able to work independently
- Proficient in Microsoft Office and Google Suite
- Experience in SaaS or software industry a plus
**Salary**: ₹10,579.04 - ₹20,586.33 per month
Schedule:
- Day shift
- Monday to Friday
- UK shift
- US shift
Ability to commute/relocate:
- Udaipur, Rajasthan: Reliably commute or planning to relocate before starting work (required)
**Speak with the employer**
+91 7597449876
Expected Start Date: 01/06/2023
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