Associate Iii

5 months ago

Mumbai, India UST Full time

Role Proficiency:
Resolve L1 Incident and service requests within agreed SLA

Outcomes:
1) Monitor customer infrastructure using tools or defined SOPs to identify failures and mitigate the same by raising tickets with defined priority and severity2) Update SOP with updated troubleshooting instructions and process changes3) Mentor new team members in understanding customer infrastructure and processes4) Perform alert analysis for driving incident reduction5) Resolve L1 incidents and service requests

Measures of Outcomes:
1) SLA Adherence2) Compliance towards runbook based troubleshooting process3) Time bound elevations and routing of tickets - OLA Adherence4) Schedule Adherence in managing ticket backlogs5) # of NCs in internal/external audits6) Number of KB changes suggested7) Production readiness of new joiners within agreed timeline by one-on-one mentorship8) % Completion of all mandatory training requirements9) Number of tickets reduced by alert analysis 10) Number of installation SR handled for endpoints / change tasks completed for infrastructure 11) Number of L1 tickets closed

Outputs Expected:
Monitoring:

- Understand Priority and Severity based on ITIL practice. Understand agreed SLA with customer and adhere.
- Repetitive alert analysis for finding high ticket generating Cis. Adhere to ITIL best practices

Runbook Reference/Change:

- Follow runbook for troubleshooting
record troubleshooting steps and provide inputs for runbook changes.

Escalation/Elevation/Routing of tickets:

- Escalate within organization/customer peer in case of resolution delay.
- Understand OLA between delivery layers (L1
L2
L3 etc)
adhere to OLA
route the tickets to relevant queue
initiate intimation respective teams/customer based on defiled process.

Tickets Backlog/Resolution:

- Follow up on tickets based on agreed timelines
manage ticket backlogs/last activity as per defined process.
- Resolve incidents and SRs within agreed timelines. Execute change tasks for infrastructure.

Collaboration:

- Collaborate with different towers of delivery for ticket resolution (within SLA)
document learnings for self-reference.
- Close/resole L1 tickets with help from respective tower.
- Actively participate in team/organization-wide initiatives.

Installation:

- Install software software/tools and patches

Stakeholder Management:

- Lead the customer and vendor calls.
- Organize meetings with different stake holders. Participate in RCA meetings.

Process Adherence:

- Thorough understanding of organization and customer defined process.
- Consult with mentor when in doubt.
- Adherence to defined processes.
- Adhere to organization’ s policies and business conduct.

Training:

- On time completion of all mandatory training requirements of organization and customer.
- Provide On floor training and one-on-one mentorship for new joiners.

Performance Management:

- Update FAST Goals in NorthStar
track
report and seek continues feedback from peers and manager.
- Set goals and provide feedback for mentees.

Assist new team members to understand the customer environment.

Skill Examples:
Knowledge Examples:
1) Fair understanding of customer infrastructure ability to co-relate failures
- Understanding of key network monitoring protocols including SNMP NetFlow WMI syslog etcd. Knowledge in administration of tools like SCOM Solarwinds CA UIM Nagios ServiceNow etc7) Monitoringa. Good understanding of networking concepts and protocolsb. Knowledge in Server backup storage technologiesc. Desirable to have knowledge in SQL scriptingd. Knowledge in ITIL process8) Database:a. Knowledge of Database security9) Quality Analysisa. Exposure to FMEA audit practicesb. Exposure to technology/processes as per audit requirements.10) Working knowledge of MS Excel Word PPT Outlook etc.

Additional Comments:

  • Commis Chef

    5 months ago

    Mumbai, India MoSahay Associate Full time

    Food is a very inherent need for humans. It falls in the lowermost level in the Maslow’s hierarchy of needs. Over the years, the quality of food which is being consumed has gone down significantly. At Eatfit, we want to democratize the access to good food on a sustainable basis. Good food is honest. We are in the business of selling food. To create the...

  • Operations Manager III

    4 weeks ago

    Mumbai, Maharashtra, India ATSPL - Maharashtra - C56 Full time

    Job SummaryWe are seeking an experienced Operations Manager III to lead our Sort Center team in Mumbai, India. As a key member of our operations team, you will be responsible for driving process improvements, managing day-to-day execution, and planning for network expansion and carrier management.Key ResponsibilitiesLead and supervise a team of Area Managers...

  • Operations Manager III

    4 weeks ago

    Mumbai, Maharashtra, India ATSPL - Maharashtra - C56 Full time

    Job SummaryWe are seeking a highly skilled and experienced Operations Manager III to lead our Sort Center operations. The successful candidate will be responsible for managing day-to-day execution, planning, and network expansion, as well as building relationships with carriers and managing continuous improvement projects related to cost and efficiency.Key...

  • Operations Manager III

    3 weeks ago

    Mumbai, Maharashtra, India ATSPL - Maharashtra - C56 Full time

    Job SummaryAs an Operations Manager III at ATSPL - Maharashtra - C56, you will be responsible for leading a team of Area Managers and associates in outbound or inbound operations within the Sort Center. Your primary goal will be to ensure the overall safety, quality, and performance of the shift, while also driving process improvements and motivating others...

  • Operations Manager III

    2 weeks ago

    Mumbai, Maharashtra, India ATSPL - Maharashtra - C56 Full time

    Job DescriptionWe are seeking a highly skilled Operations Manager III to join our team at ATSPL - Maharashtra - C56. As a key member of our Sort Center team, you will be responsible for leading and managing a team of Area Managers and associates in outbound or inbound operations.Key ResponsibilitiesLead and supervise a team of Area Managers and associates in...

  • Startup Associate

    3 days ago

    Mumbai, Maharashtra, India Cloud Counselage Pvt Ltd Full time

    **Job Overview**As a Startup Associate at Cloud Counselage Pvt Ltd, you will play a key role in identifying and evaluating promising startups, building relationships with founders, and assisting in managing our investment portfolio.**Key Responsibilities:**Identify and source startups in Tier II and III citiesConduct due diligence and market researchSupport...

  • Law Associate

    5 months ago

    Mumbai, India iTech Solutions Full time

    IPR Law Associates(Mumbai) is seeking to hire 1 Associate immediately. This position needs to be filled urgently.IPR Law Associates(Mumbai) is seeking to hire 1 Associate immediately. This position needs to be filled urgently. Please refer to the specifications below: I. Location: Mumbai (Ghatkopar) II. Job Title: Associate (Law Associate) III. Role: The...

  • Professor/ Associate Professor

    5 months ago

    Mumbai, India Shri Vile Parle Kelavani Mandal Full time

    **Qualifying Criteria - PROFESSOR**: **AND** Minimum 10 SCI Publications in peer-reviewed or UGC-listed journals **AND** Minimum Research Score of 120 **AND** - Minimum of 10-15 years of experience in teaching/research/industry, of which at least 3 years shall be equivalent to Associate Professor. OR - A Ph.D. Degree with First Class (or an equivalent...

  • Startup Associate

    1 week ago

    Mumbai, Maharashtra, India Cloud Counselage Pvt Ltd Full time

    Job Overview:Cloud Counselage Pvt Ltd is seeking a skilled Startup Associate to contribute to the growth of emerging startups. This role involves identifying and evaluating promising start-ups, building relationships with founders, and assisting in managing the company's investment portfolio.Key Responsibilities:Source and evaluate start-ups in Tier II and...

  • Associate Iii

    5 months ago

    Mumbai, Maharashtra, India UST Global Full time

    3 - 5 Years- 1 Opening- Mumbai**Role description**: Role Proficiency: A Voice Associate Able to independently take customer support calls effectively and efficiently ;follow the SOPs to complete the process and endeavour to resolve the issue handle some escalated issues or escalate to a more knowledgeable person to resolve in alignment with SLAs and assists...

  • Professor/associate Professor/assistant Professor

    5 months ago

    Mumbai, India Shri Vile Parle Kelavani Mandal Full time

    **Technology Management**: **Qualifying Criteria - PROFESSOR**: **AND** Minimum 10 SCI Publications in peer-reviewed or UGC-listed journals **AND** Minimum Research Score of 120 **AND** Minimum of 10-15 years of experience in teaching/research/industry, of which at least 3 years shall be equivalent to Associate Professor. OR - A Ph.D. Degree with First...

  • Professor/associate Professor/assistant Professor

    5 months ago

    Mumbai, India Shri Vile Parle Kelavani Mandal Full time

    **Technology Management**: **Qualifying Criteria - PROFESSOR**: **AND** Minimum 10 SCI Publications in peer-reviewed or UGC-listed journals **AND** Minimum Research Score of 120 **AND** - Minimum of 10-15 years of experience in teaching/research/industry, of which at least 3 years shall be equivalent to Associate Professor. OR - A Ph.D. Degree with...

  • Startup Associate

    1 week ago

    Mumbai, Maharashtra, India Cloud Counselage Pvt Ltd Full time

    Job Overview:As a Startup Associate at Cloud Counselage Pvt Ltd, you will assist in identifying and evaluating promising startups, building relationships with founders, and supporting portfolio management.Key Responsibilities:Source startups in Tier-II and III cities.Conduct due diligence and market research.Support founders and assist in portfolio...

  • Professor/ Associate Professor

    5 months ago

    Mumbai, Maharashtra, India Shri Vile Parle Kelavani Mandal Full time

    **Qualifying Criteria - PROFESSOR**: **AND** Minimum 10 SCI Publications in peer-reviewed or UGC-listed journals **AND** Minimum Research Score of 120 **AND** - Minimum of 10-15 years of experience in teaching/research/industry, of which at least 3 years shall be equivalent to Associate Professor. OR A Ph.D. Degree with First Class (or an equivalent...

  • Professor/associate Professor/assistant Professor

    5 months ago

    Mumbai, India Shri Vile Parle Kelavani Mandal Full time

    SVKM’s Narsee Monjee Institute of Management Studies (NMIMS) Deemed to be University, a trendsetter & frontrunner in professional education, invites applicants for the Faculty Positions in Management Courses. **Qualifying Criteria - PROFESSOR**: **AND** Minimum 10 SCI Publications in peer-reviewed or UGC-listed journals **AND** Minimum Research Score...

  • Guest Service Associate

    5 months ago

    Mumbai, Maharashtra, India Concept Hospitality Pvt Ltd Full time

    **Position Title**: Guest Service Associate (F B Service) **Department**: F B Service **Grade**: S -III **Responsible to**: F B Manager, Outlet Manager, Senior Captain/Captain, Team Leader **Job Summary**: The Guest Service Associate in the F B Service department, reporting to the Senior Captain/Captain, plays a crucial role in ensuring guest...

  • Treasury Model Validator Associate

    2 weeks ago

    Mumbai, Maharashtra, India The Edge Partnership Full time

    About the RoleThe Edge Partnership is seeking a skilled Treasury Model Validator Associate to join our team. As a key member of our Treasury team, you will be responsible for validating Treasury models, including assumptions, methodology, and data quality. This role requires a strong understanding of liquidity & funding management, Basel III, ILAAP, and...

  • Professor/associate Professor/assistant Professor

    5 months ago

    Navi Mumbai, India Shri Vile Parle Kelavani Mandal Full time

    **SOC - Navi Mumbai Campus - Finance** **Qualifying Criteria - PROFESSOR**: **AND** Minimum 10 SCI Publications in peer-reviewed or UGC-listed journals **AND** Minimum Research Score of 120 **AND** - Minimum of 10-15 years of experience in teaching/research/industry, of which at least 3 years shall be equivalent to Associate Professor. OR - A Ph.D....

  • Professor/associate Professor/assistant Professor

    5 months ago

    Navi Mumbai, India Shri Vile Parle Kelavani Mandal Full time

    **SOC - Navi Mumbai Campus - Economics** **Qualifying Criteria - PROFESSOR**: **AND** Minimum 10 SCI Publications in peer-reviewed or UGC-listed journals **AND** Minimum Research Score of 120 **AND** - Minimum of 10-15 years of experience in teaching/research/industry, of which at least 3 years shall be equivalent to Associate Professor. OR - A Ph.D....

  • Clinical Research Associate/Sr. Clinical Research Associate

    4 weeks ago

    Mumbai, Maharashtra, India KlinEra Global Services Full time

    About KlinEra Global ServicesKlinEra Global Services is a leading provider of innovative clinical trial and research services. With over two decades of experience, we have established a strong reputation for conducting efficient and ethical clinical trials that accelerate the delivery of novel therapeutic treatments.Job ResponsibilitiesKey Responsibilities...