Front Office Receptionist

2 weeks ago

Trichur, India Back to Roots Full time

**Job Summary**:
We are seeking an experienced and highly motivated Executive Receptionist to join our Resorts front desk team. As an Executive Receptionist, you will be responsible for providing exceptional guest service, managing front desk operations, and ensuring a smooth and efficient check-in and check-out process. This position requires flexibility to work various shifts, including evenings, weekends, and holidays.

**Responsibilities**:
Greet guests and visitors with a warm and friendly demeanour, ensuring a positive first impression of the Resort.
Handle check-in and check-out procedures efficiently, ensuring accuracy in guest information and billing details.
Respond to inquiries and provide accurate information about Resort facilities, services, and local attractions.
Manage reservations and room assignments, ensuring optimal occupancy and guest satisfaction.
Handle guest complaints or concerns promptly and professionally, striving to resolve issues to the guest's satisfaction.
Maintain knowledge of Resort policies, procedures, and special promotions to provide accurate and up-to-date information.
Collaborate with other Resort departments, such as housekeeping, f&B and maintenance, to ensure a seamless guest experience.
Handle cash transactions and maintain a balanced cash drawer, following established procedures.
Maintain a clean and organized front desk area, including the lobby and reception area.
Uphold privacy and security standards to protect guest confidentiality and prevent unauthorized access to guest information.
Attend staff meetings and training sessions to enhance knowledge and improve performance.

**Qualifications**:
Minimum Qualification - Bachelers/Diploma

**Language**:

- English (preferred)
- Hindi (preferred)

**Experience**:
Total work: 2 years (preferred)

**Job Requirements**:
Proven experience as a receptionist or front desk agent in the hospitality industry.
Exceptional customer service and interpersonal skills, with the ability to handle difficult situations calmly and professionally.
Strong organizational and multitasking abilities, with a keen eye for detail.
Excellent verbal and written communication skills.
Proficiency in using computer systems and hotel management software.
Ability to work independently and as part of a team, demonstrating reliability and dependability.
Flexibility to work various shifts, including evenings, weekends, and holidays.
Knowledge of multiple languages is an advantage.

**Speak with the employer**
+91 7902710070

**Benefits**:

- Commuter assistance
- Food provided
- Health insurance

Schedule:

- Day shift
- Evening shift
- Monday to Friday
- Morning shift
- Night shift
- Rotational shift
- Weekend availability

Application Deadline: 10/08/2023

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