Service Coordinator
3 months ago
**DUTIES AND RESPONSIBILITIES**
- Coordinate installations, routine maintenance calls, and service visits.
- Makes travel arrangements when necessary.
- Monitors invoices from field service engineers.
- Enters information from service call reports into CRM database.
- Coordinate the return authorization process.
- Issues return authorization numbers in the ERP System.
- Opens new cases in CRM for incoming equipment for repairs, return parts, or trade-in equipment.
- Tracks all equipment coming into and leaving the building.
- Monitors open service cases, including all incoming repairs, in-house repairs, parts orders testing, parts on backorder.
- Types all sales orders for parts orders and on-site service visits.
- Maintains all device history records (device/service records), CRM database cases, and numerous spreadsheets.
- Service Contract Sales Support.
- Service Sales Support.
- Performs all other duties as required to meet the company’s goals and objectives
Schedule:
- Day shift
**Experience**:
- total work: 1 year (preferred)
Work Location: In person
Expected Start Date: 01/09/2024
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