Front Office

7 months ago

Navsari, India Paradigm Consultancies Full time

WE ARE HIRING

Job designation:

- Front Office : GSA

Job location:

- Navsari, Gujrat

**Salary**:

- 15,000- 22,000 per month

**Experience**:

- Total experience:

- 3 years of experience in a similar capacity within the hospitality industry.
- Minimum experience:

- 1-2 years experience in in a customer service-oriented role.

Education:

- High school diploma or equivalent.

Skillset:

- Good communication skills
- Proficiency with MS Office
- Proficiency in computer systems and software

**IMMEDIATE JOINERS REQUIRED**

**FULL TIME**

**Profile introduction**:
As a Guest Service Agent (GSA), you will be the forefront representative of our establishment, responsible for providing exceptional customer service to our guests. Your primary role will be to ensure that guests have a pleasant and memorable experience during their stay. Your friendly demeanor, attention to detail, and problem-solving skills will contribute to creating a positive and welcoming atmosphere.

**Responsibilities**:

- Greet guests upon arrival and assist with check-in and check-out procedures.
- Provide information about hotel facilities, services, and local attractions.
- Handle guest inquiries, requests, and complaints promptly and professionally.
- Process reservations, cancellations, and modifications accurately.
- Maintain cleanliness and orderliness at the front desk and lobby area.
- Operate the telephone switchboard and respond to calls in a courteous manner.
- Collaborate with other hotel staff to ensure seamless guest service.
- Uphold security measures and adhere to company policies and procedures.

**Requirements**:

- Excellent communication and interpersonal skills.
- Strong organizational and multitasking abilities.
- Proficiency in computer systems and software, including MS Office and hotel management software.
- Ability to work effectively in a fast-paced environment and handle stressful situations with composure.
- Flexibility to work shifts, including evenings, weekends, and holidays.

**Salary**: ₹15,000.00 - ₹22,000.00 per month

Schedule:

- Day shift

Work Location: In person

**Speak with the employer**

+91 7028272239

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