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Customer Service Support Officer

1 month ago

Pune, India Philips Full time

**Job Title**: Customer Service Support Officer

Philips is a global leader in health technology, committed to improving billions of lives worldwide and striving to make the world healthier and more sustainable through innovation. Driven by the vision of a better tomorrow.

But it’s not just what we do, it’s who we are. We are 80,000, wonderfully unique individuals, with two things in common. An unwavering sense of purpose and a relentless determination to deliver on our customers’ needs. It’s what inspires us to create meaningful solutions - the kind that make a real difference - when it matters most.

The world and our customers’ needs are changing faster than ever before and while we are proud of what we do already, we know we can do more. That’s why we need you, to help us tackle increasingly complex challenges posed by ever evolving health and well-being needs.

**In this role, you have the opportunity to make life better**
- Customer Service Support 3 interacts with customers, company sales and/or service representatives to handle a variety of pre-sales or post-sales service functions
- Customer Service/Order entry/processors are a customer facing part of the supply chain. You will fill service orders from large clients and input those orders into supply chain software so that order fillers or other warehouse workers can complete the process and get materials moving to the customer.

**You are responsible for**
- Computer Skills: Order processors with computers and database systems. Understanding how to use a keyboard, typing, as well as computer programs like spreadsheets and Word documents is helpful.
- Good Vision: Being able to see well and read information that might not be well written is key.
- Time Management: Speed is of the essence. Being able to manage how much time is spent on a project is important.
- Performing, as a skilled worker, a number of Customer Service support tasks:

- Determining, based upon professional knowledge, HOW best to approach the task and how to solve abnormalities
- Analyzing abnormalities that occur within own working area and reasons, based upon professional knowledge and insights, where the cause lies and remedies it
- Completing work with a limited degree of supervision.

**You are a part of**

This role will be a part of the Technical Services Team in Philips Pune

Our vision is to deliver clinical solutions to our customers, whether indirectly through Original Equipment Manufacturers of MRI scanners, or directly to clinical MRI users. Our history is grounded in the expert development of MRI coils and more recently in the development of integrated clinical solutions like Functional MRI.

**To succeed in this role, you’ll need a customer-first attitude and the following**
- Knowledge of ERP/ SAP system to be able to create product orders
- Data Entries with attention to detail
- Strong time management and organization skills
- Professional communication skills are the must
- Customers focus
- Good knowledge of Microsoft Excel
- Must be a team player

**In return, we offer you**
Named one of the Top 50 Happiest Companies in India, we enable our employees to create a legacy in life through their work and support their development through people-centric learning, total rewards and personalized development planning programs.

**How we work at Philips**
Our newly-adopted hybrid work concept fuses flexibility with collaboration to deliver great outcomes for our people and our customers. We are embracing an approach wherein we spend more time together than apart - which for full-time employees translates to an average of at least 3 days working from the office and up to 2 days from home - for our hybrid roles.
Hybrid work flexibility means people can meet the changing demands of work and home in the most balanced, productive, and healthy way.

Our hybrid working model is defined in 3 ways:

- We believe in the importance of impactful collaboration:_ There's a certain energy when everyone’s in the same room that can heighten idea generation and creative friction needed for problem-solving.
- We embrace flexibility:_ Choosing where, when and how to work can vary according to task and team schedules. Flexibility isn’t office or online, it means choosing the space that works best for you, your teams and our customers on a case-by-case basis.
- We want to be at our best:_ The way we work and our workspaces are designed to support our well-being, offer career advancement opportunities, and enable us to be at our best.

**Why should you join Philips?**
Working at Philips is more than a job. It’s a calling to create a healthier society through meaningful work, focused on innovative, customer-first health technology solutions. Help us improve the health and well-being of billions of people, every year. Ultimately creating a career that no one could have planned for. Even you.

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