Solution Architect

2 months ago


Noida, India PMD nowSolutions Full time

**As ServiceNow Solution Architect, you will be working with Pre-sales, delivery and Client Account team to design a** **solution approach for POC, and** **delivery projects and lead complex** **delivery project end to end.**
- Design solution for POCs, Delivery projects, Internal Projects and Product development
- Capable to lead the center of excellence of a particular technology - Develop working relationship with Pre-Sales and Client Account teams
- Be the customer success person to design the solution from long term and holistic point of view - Can work with customer to design asset management of data center assets (asset management and operation management) end to end
- Work to setup customer NOC and day to day automation using orchestration or similar tool
- Run client meetings, deliver presentations to prospects and participate in leading the opportunity review discussions.
- Can help developer, technical leads in fixing the issues
- Present solution ideas and approaches in client and team sessions
- Ensure good communication structures for project delivery.
- Owning detailed project effort estimates and associated resource plans.
- Producing scoping outputs such as Statements of Work and Solution Designs.
- Engagement in large IT transformation projects based on ServiceNow or similar platform such as:

- IT Service Management
- IT Operation Management
- IT Business Management
- Security Operations
- Cloud Management
- Human Resources
- Performance & Analytics
- AI, Machine Learning and Service Automation
- IT task Automation

**Skill required to perform the duty: Technical**:

- Past experience of working on any service management tool such as BMC, microfocus, Ivanti etc.
- OR o Extensive experience of end to end project/product development using any technology such as Java, dotnet, any other technology
- Good experience on UI/UX technology o Understanding of databases, queries, data normalisation
- Experience in the field of IT Service Management (configuration, incident management, change management), an increasingly technical/architecture role with specific experience with the ITSM, CSM, ITOM and ITBM products.

Skill required to perform the duty:
**Technical**:

- Past experience of working on any service management tool such as BMC, microfocus, Ivanti etc.
- OR o Extensive experience of end to end project/product development using any technology such as Java, dotnet, any other technology
- Good experience on UI/UX technology
- Understanding of databases, queries, data normalisation
- Experience in the field of IT Service Management (configuration, incident management, change management), an increasingly technical/architecture role with specific experience with the ITSM, CSM, ITOM and ITBM products
- Deep understanding of ServiceNow or similar platform capabilities
- CMDB and asset management and Data Normalization o Experience in building, modifying and implementing IT processes, including configuration and automation of processes.
- Experience in ServiceNow or similar product - min. 5 years in designing and managing the implementation and maintenance of medium and large sized projects.
- Knowledge of IT task automation using any tool o Knowledge of tools available in market o Knowledge of ITIL & Agile.
- Fundamental understanding of the key technologies relevant to integration solutions, including SSO, SAML, SSL, Webservices, LDAP, JDBC, ODBC, REST. o Expert ability to provide ServiceNow customization and configuration including but not limited to: scripting, workflow administration, report setup, module customization, data imports and third-part software integration

**Soft skills**:

- Self-motivated, capable of multi-tasking and accepting change both in tasks and schedule.
- Solid verbal and written communication skills.
- Business analysis and requirements gathering skills.
- Ability to learn technology quickly through instruction and self-training.
- Willing to be part of the local and international projects, even with long term travels

**Salary**: ₹3,000,000.00 - ₹3,500,000.00 per year

**Benefits**:

- Food provided
- Health insurance
- Paid sick time
- Work from home

Schedule:

- Day shift

Ability to commute/relocate:

- Noida, Uttar Pradesh: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- total work: 1 year (preferred)

Application Deadline: 06/05/2023
- Health insurance


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