Waiter/server/gsa

Here’s a comprehensive job description for a waiter:
**Job Title**: Waiter/Waitress

**Location**: [Restaurant Name], [Location]

**Job Type**: Full-time/Part-time

**Reports to**: Restaurant Manager/Captain

**Job Summary**:
The Waiter/Waitress is responsible for providing excellent customer service to ensure a great dining experience. This role includes taking orders, serving food and beverages, handling payments, and ensuring that tables are served efficiently and with a positive attitude.

**Key Responsibilities**:

- **Customer Service**: Greet and seat customers, present menus, and offer recommendations based on their preferences.
- **Order Taking**: Accurately take food and drink orders, relay them to the kitchen or bar, and enter orders into the POS system.
- **Serving**: Deliver food and beverages to tables in a timely manner. Ensure that orders are accurate and meet the restaurant’s standards.
- **Table Management**: Regularly check on customers to ensure satisfaction, replenish drinks, clear dishes, and provide additional service as needed.
- **Cleanliness and Organization**: Maintain cleanliness and organization of the dining area, including resetting tables, cleaning spills, and keeping service stations stocked.
- **Payment Handling**: Present bills, accept payments, and return change or process credit card transactions.
- **Teamwork**: Collaborate with kitchen and bar staff to ensure timely and accurate service. Assist colleagues during busy periods.
- **Upselling**: Suggest additional items or promotions to enhance the customer experience and increase sales.
- **Complaint Resolution**: Handle customer complaints with professionalism, escalating issues to the manager if necessary.
- **Adherence to Health and Safety Regulations**: Follow all health and safety standards, including proper food handling, hygiene practices, and emergency procedures.

**Skills and Qualifications**:

- **Experience**: Previous experience as a waiter/waitress or in a customer service role is preferred.
- **Communication**: Strong communication and interpersonal skills to interact with customers and team members effectively.
- **Multitasking**: Ability to manage multiple tasks at once in a fast-paced environment.
- **Attention to Detail**: Ensure accuracy in taking orders and delivering food and beverages.
- **Physical Stamina**: Ability to stand for long periods, carry trays, and handle busy shifts.
- **Positive Attitude**: Friendly, courteous, and willing to go the extra mile to ensure customer satisfaction.
- **Team Player**: Work well with others to ensure smooth operations.
- **Flexibility**: Willingness to work evenings, weekends, and holidays as needed.

**Education**:

- High school diploma or equivalent is preferred

**Experience**:

- total work: 2 years (preferred)

Work Location: In person