Web Solutions Executive

5 months ago

Rajajinagar Bengaluru Karnataka, India Apeiron Global Pvt. Ltd. Full time

The Web Solutions Executive is an entry-level position that supports Dedicated, VPS, and Cloud Hosting clients via phone, support ticket, and chat platforms on various technical issues. Varying shifts are available.

**Responsibilities and Duties**

**Job Duties**:

- Answers Help Desk tickets and LiveChat inquiries as a secondary responsibility.
- Escalates or flags tickets and calls to Level II, III, or Supervisor when necessary.
- Utilizes Level I security access to Account Management System (Pavo) to assist customers.
- Monitors servers including booting a machine when necessary.
- Responds to server alerts as per instructions from supervisory staff.
- Responsible for server stability.
- Transfers account between servers when necessary for load balancing or account upgrades.
- Document all answered calls and help desk tickets accordingly
- Provide phone support for Dedicated, VPS, and Cloud Hosting Reseller clients
- Continues development of Lunarpages and systems knowledge to more effectively answer calls.
- Performs miscellaneous job-related duties as assigned.

**Required Experience, Skills, and Qualifications**
- Ability to communicate effectively, both orally and in writing
- Punctuality
- Knowledge of customer service principles, techniques, systems, and standards
- Ability to work well with the public via phone, support ticket, and chat
- Ability to work in a team environment
- Knowledge and understanding of operating principles, practices, and procedures within area of business specialty
- Knowledge of Linux required
- Knowledge of SSH required
- Previous server administration is a plus.
- Knowledge of relational databases including a database query language
- Understanding of HTML, PHP, or other scripting languages
- Understanding ASP/JSP helpful
- Ability to work productively and efficiently to meet deadlines and quotas
- Analytical skills
- Ability to work in a team environment
- Familiar With Hosting products and services
- Internet and computer skills include but are limited to:

- General knowledge of the Internet including surfing and how to search keywords using search engines such as Google
- Operating Systems
- General knowledge of HTML Editors
- The ability to use an HTML editor is a plus
- Knowledge and ability to use Internet Browsers such as Chrome, Firefox, Opera, Safari, and Internet Explorer
- MS Office Applications: Word, Excel, Outlook
- Web forums, blogs, or bulletin boards
- Familiarity with cPanel, LPCP, Plesk, or other web hosting tools
- Familiarity with file transfer via the Internet (FTP/SFTP)
- Familiarity with DNS troubleshooting
- Familiarity with how to migrate a website and/or scripts
- Familiarity with Protocols (HTTP, FTP, SSH, SSL, MySQL, POP3, IMAP, SMTP)

**Salary**: ₹300,000.00 - ₹330,000.00 per year

**Benefits**:

- Health insurance
- Leave encashment
- Paid sick time

Schedule:

- Rotational shift

Supplemental pay types:

- Commission pay
- Overtime pay
- Performance bonus
- Quarterly bonus

**Education**:

- Bachelor's (preferred)

Work Location: In person

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