Branch Service In-charge

1 month ago


Ernakulam, India KCM APPLIANCES PVT.LTD - Impex Full time

Response to consumers/customers within one hour of complaint registration.
- For Indoor Consumers / Dealers, ensure to issue the service receipt through ERP and get the signature by the customer on the customer copy and keep the TechZone Copy at TechZone. In case of power / computer failure, Manual job sheet can be issued which is to be updated in ERP Service receipt whenever the power is back / computer is fixed.
- Attend Landline and Mobile calls and address the complaints / enquiries within 5 rings.
- Assigning calls to technicians on rotation basis of long distance (upcountry) and short distance (local) throughout all workdays that are based on technician availability and spare availability. Post the assigned calls list in the SE WhatsApp group and track the call status.
- Loan spare to Service Engineers based on the complaint and update the loan details in ERP and issue loan book sheet to Service Engineers and get it signed by SEs and BSI.
- Check BOM list for spare part number confirmation.
- Refer Service Guidelines in order to provide impeccable service delivery to consumer.
- Monitor open complaint status and update ERP service logs with Job sheet number and edit the product details (Serial Number, Model, DOP, Batch) as actual and put proper remarks and pending reason in service log.
- Open Call Remarks to be updated with Remarks and Action Plans and reviewed with Service Engineers and Area Service Coordinators between 10 30 am and 11 30 am.
- Yesterday’s registered calls to be reviewed today with BSI and ASCs to deliver 0 to1 day 90% TAT.
- The updated Remarks and Action Plans of open call reports to be sent to Area Service Coordinators by 12 noon every day.
- Fill up the Job sheet for every case and keep the TechZone copy at TechZone, issue consumer copy to consumer and send Head Office Copy to Head Office on time and submit the same to superiors on demand.
- Return the completed Job sheets to Stock Point.
- Select proper failure codes and put exact remarks regarding the complaint and service done for complaint resolution while closing the cases in ERP.
- Select the closing type as follows:

- Service Only: Product’s complaint is resolved without using spares like software update, Settings adjust, cleaning product / spares, Fix loose contacts etc.
- Spare parts replaced: Product’s complaint is resolved by replacing the defective spare with a new one.
- Dry Corrected: Rectified the dry solders of the PCBs. The area of rectification should be specified in remarks after image verification. The images to be kept separately and to be submitted on demand.
- Demo given: Product features demonstration during Installation for Installation applicable products. It should not be accounted as Service Calls.
- TechZone Replacement: The product is replaced with new one after tagging. The new and defective products are delivered through TZ.
- Trade replacement: The product is replaced with new one after tagging. The new and defective products are delivered through dealer / distributor.

**NB : Another locations**
- **Thriprayar - Thrissur**:

- **Kannur**:

- **Aluva - Ernakulam**:

- **Alappuzha**

**Job Types**: Full-time, Permanent

**Salary**: ₹15,000.00 - ₹20,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Day shift
- Morning shift

Supplemental pay types:

- Quarterly bonus
- Yearly bonus

Application Question(s):

- Are you finished B Tech Electronics / Diploma in electronics ?

**Education**:

- Bachelor's (preferred)

**Experience**:

- Service Home appliance: 2 years (preferred)
- Branch Service In Charge: 2 years (preferred)
- Home appliance: 2 years (preferred)

**Language**:

- English (preferred)
- Hindi (preferred)

**Speak with the employer**
+91 9072612607


  • Branch in Charge

    4 weeks ago


    Ernakulam, India Quilon Abroad Educational Consultancy Full time

    Looking fair and gentle - vaccancies available at our kottarakara, eranakulam, trivandrum branches - min qualification degree - age 20- 30 - females only - should active in social media platforms - Ready to do Telecalling also - not Target oriented **Salary**: ₹7,000.00 - ₹15,000.00 per month Schedule: - Day shift Supplemental pay types: -...

  • Branch in Charge

    4 weeks ago


    Ernakulam, India Quilon Abroad Educational Consultancy Full time

    Looking fair and gentle - vaccancies available at our kottarakara, eranakulam, trivandrum branches - min qualification degree - age 20- 30 - females only - should active in social media platforms - Ready to do Telecalling also - not Target oriented **Salary**: ₹7,000.00 - ₹15,000.00 per month Schedule: - Day shift Supplemental pay types: -...

  • Branch in Charge

    4 weeks ago


    Ernakulam, India Muthoottu Mini financiers Ltd Full time

    **Responsibilities and Duties**: - Business development of the branch. - Business promotion activities with the RE from the field sales. - Co-ordinating branch operations with the instructions from the Cluster Manager. - Monitoring the activities of the RE so as to increase the sales & meet the monthly targets. - Monitoring the attendance & punching details...


  • Ernakulam, India mihy service Full time

    Designation : Branch relationship Executive Location : Ernakulam Gender : M/F Qualification : Any Degree - or 3 yr diploma passed Experience : Fresher / Experienced Salary : 15 k - 25 k + ESI, PF, Incentive Willing to travel Branches (25 km radius ) Working Time : 9.30 am - 6.30 pm **Salary**: ₹25,000.00 per month **Benefits**: - Provident...

  • Branch Head

    2 weeks ago


    Ernakulam, India ADVENXA Full time

    BranchHead FinancialserviceSalary: INR 4.5LPA to INR 5.5 LPA IncentivesLocation:Piravom Muvattupuzha Kerala Experience:Relevant experience in branch management or similar leadershiproles is preferredFinancialserviceJobDescription:Weare seeking a dynamic and motivated individual to join our team asBranch Head. The Branch Head will be responsible for...


  • Ernakulam, India May I Help You Consulting Service Full time

    May I Help You Consulting Service Designation: Branch Suporting Officer Gender: Male/ Female( below age 30) Qualification: Any Degree Experience: Freshers/ Experienced **Salary**: 13000-20000+Esi+Pf+Incentives/ Last salary hike Willing to travel branches/ Meet costomers **Job Types**: Full-time, Regular / Permanent **Salary**: ₹13,000.00 -...

  • Service in Charge

    1 month ago


    Ernakulam, India Affable Management Services Full time

    **Service In Charge (Solar Projects), 2+ yrs exp, Kochi** Job Title: Service In Charge **Profile**: Handle and address client issues Proactively monitor sites and give regular updates to management and client Coordination with OEMs, vendors and manufacturers Responsible for service stocks Liaison with external agencies for site approvals Quality check for...


  • Ernakulam, India Js gas stove service Full time

    Urgent vacancy/hiring urgent Technicians and managers - GAS STOVE SERVICE CENTER - NEED GAS STOVE SERVICE TECHNICIANS - NOT NEED ANY EXPERIENCES - ATTRACTIVE SALARY + INCENTIVE+ TA. - FREE ACCOMMODATION - TWO WHEELER MUST - KITCHEN FACILITIES AVAILABLE We will do gas stove services and gas pipeline works all over Ernakulam. Need technicians and managers...

  • Service Advisor

    4 days ago


    Ernakulam, India SAI SERVICE PVT LTD(MARUTI SUZUKI ARENA) Full time

    Automotive Service Advisor - Ensure speedy maintenance and repair of vehicles through clear identification of customer's needs and accurate demanded repair understanding by using probing sheet. - Ensure vehicle cleanliness through use of vehicle protection materials (seat covers, floor mats etc.). - Provide clear cost estimates and keep customers informed of...


  • Ernakulam, India SAI SERVICE PVT LTD(MARUTI SUZUKI ARENA) Full time

    Ensure speedy maintenance and repair of vehicles through clear identification of customer's needs and accurate demanded repair understanding by using probing sheet. - Ensure vehicle cleanliness through use of vehicle protection materials (seat covers, floor mats etc.). - Provide clear cost estimates and keep customers informed of work progress. - Monitor the...


  • Ernakulam, India SAI SERVICE PVT LTD(MARUTI SUZUKI ARENA) Full time

    Ensure speedy maintenance and repair of vehicles through clear identification of customer's needs and accurate demanded repair understanding by using probing sheet. - Ensure vehicle cleanliness through use of vehicle protection materials (seat covers, floor mats etc.). - Provide clear cost estimates and keep customers informed of work progress. - Monitor the...


  • Ernakulam, India SIB Operations and Services Limited Full time

    **SIB Operations and Services Ltd (SIBOSL)**, a subsidiary of **The South Indian Bank**, is seeking dedicated and dynamic Micro Finance Assistants to join our team. As a Micro Finance Assistant, you will be at the forefront of our Micro Finance initiatives, ensuring the smooth execution of field activities. This role provides an opportunity for individuals...


  • Ernakulam, India Muthoottu Mini financiers Ltd Full time

    **Key Responsibilities**: - Processing Loan Application - Centre Point Verification - Meeting Branch Goals - Team Handling - Monitoring Team for Business Growth - Coordinate with Head Office **Salary Rs 13500 + Portfolio Allowance + In Charge Sales Allowance + TA + Collection Incentive** **Minimum Requirements**: - Fresher/Experienced - SSLC - Driving...


  • Ernakulam, India NEO GUIDE Full time

    maintain regular and continuous relationship with existing and potential customers achieve self business targets and ensure profitability of the branch ensure operartional adherence as per manual of instructions and laid down policies and practices. office and field work will be there. **Job Types**: Regular / Permanent, Fresher **Salary**: ₹14,000.00...


  • Ernakulam, India Global Academy Full time

    **OFFICE ADMINISTRATOR** **Responsibilities** - Provide administrative support for operations team - Conduct clerical duties - Co-Ordination with all branch offices and staff members - Sorting out the queries - Document handling - Daily Report maintanance **Experience - **1 to 2 years **Job location** - Kaloor, Kochi, kerala 682017 **Job nature** - admin...

  • Credit Associate

    4 weeks ago


    Ernakulam, India Muthoottu Mini financiers Ltd Full time

    **Key Responsibilities**: - Processing Loan Application - Centre Point Verification - Meeting Branch Goals - Team Handling - Monitoring Team for Business Growth - Coordinate with Head Office **Salary Rs 17,750 + Portfolio Allowance + In Charge Sales Allowance + TA + Collection Incentive** **Minimum Requirements**: - Minimum 1 year expereince other than...

  • Relationship Mgr

    2 months ago


    Ernakulam, India Standard Chartered Bank Full time

    RESPONSIBILITIES Build and deepen relationships with existing Priority Customers to achieve increase in share of wallet and revenues. Provide professional customer service to achieve a high percentage of customer satisfaction and retention. Manage the portfolio to de-risk against attrition and achieve stability of book. Have complete knowledge of...

  • Spare Parts In-charge

    1 month ago


    Ernakulam, India SAI SERVICE PVT LTD(MARUTI SUZUKI ARENA) Full time

    Price Parts for Job card Estimation.... - Create Purchase Orders and Order Parts for Jobs.... - Receive Parts and verification - Return Parts and Warranty followups... - Manage Inventory.... - Oversee the Flow of Parts. - Managing spare team - Must have good computer knowledge - Must have Experience in automobile spare parts section **Salary**: ₹17,000.00...

  • Service Advisor

    4 days ago


    Ernakulam, India Sree Gokulam Motors & Services Pvt Ltd. Full time

    Greet customers when they arrive at the Service Centre and make them comfortable - Ascertains vehicle problems and services by listening to customer's description of symptoms; clarifying description of problems; conducting inspections; taking test drives; checking vehicle maintenance records; examining service schedules etc. - Verify warranty and service...


  • Ernakulam, India Aeden Fruits International Pvt Ltd Full time

    **Company - Aeden Fruits International Pvt Ltd** - **Industry - Export & Import (Fresh fruits) **_ - **Location -Kochi**_ - **Job Summary: - **_ - In the fresh fruits industry, a Branch Accounts Executive plays a crucial role in managing financial transactions, maintaining accurate records, and ensuring compliance with accounting standards._ _Effective...