Business CRM Administrator

6 days ago

Mumbai, India NielsenIQ Full time

**Job Description**:
**About the job**

**Responsibilities**
- Assisting with migration of data for onboarding and migrating new acquisitions Sales and Finance CRM.
- Documenting and defining user requirements with product stakeholders, including flow charts, layouts and diagrams
- Establishes best practice for support of and knowledge sharing of the functionality of the Dynamics 365 and Power Platform environment.
- Contributes to and supports the Dynamics platform 3 year roadmap and the product SDLC.

**About you**

We are looking for applicants who have:

- 1-2 years experience of working with Dynamics 365 CRM.
- Experience working as a CRM Administrator.
- Experience of Salesforce Sales Cloud Administration is a plus.
- Understanding of the core Dynamics 365 CRM modules with functional knowledge of the Sales, Finance and Marketing business processes
- Experience of conducting training and data migration/user onboarding is a good to have.
- Strong verbal and written communication skills and ability to interface with all levels of the organization is must.
- Competency in Analytical Problem Solving, Customer/Partner Relationships.
- Licenses and Certifications that are good to have: Microsoft Certified Systems Administrator (MCSA) Dynamics 365 related certifications

**Qualifications**:

- Experience of CRM Administration is preferred (Salesforce or MS Dynamics 365).
- B.Com with IT or BA/BS Degree (4-year) Computer Science or related technical area is preferred.
- Work with our Google/Microsoft Suite, MS Office
- Finance and Sales Process Knowledge and/or Market Research industry knowledge is a plus

Additional Information

**Our Benefits**
- Flexible working environment
- Health insurance
- Parental leave
- Life assurance

**About NielsenIQ**

NielsenIQ is a global measurement and data analytics company providing the most complete and trusted view of consumers and markets in 90 countries covering 90% of the world’s population. Focusing on consumer-packaged goods manufacturers and FMCG and retailers, we enable customers to defy what’s possible. How? We combine unparalleled datasets, pioneering technology, and the industry’s top talent to create insights that unlock innovation. Join us and change the landscape.

Want to keep up with our latest updates? Follow us on: LinkedIn | Instagram | Twitter | Facebook

**Our commitment to Diversity, Equity, and Inclusion**

We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class. Our global non-discrimination policy covers these protected classes in every market in which we do business worldwide.

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