Associate Incident Coordinator
5 days ago
Who We Are
Kyndryl is a market leader that thinks and acts like a start-up. We design, build, manage, and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers, and our communities.
The Role- Incident Management, ITIL.- Accountable for effective management of Service Support processes and compliance of the processes in BAU.- Functional responsibility of the Service Support team.- Acting as coordinator for multi-Service Provider for Severity 1 Incidents/Major Incident Determining the impact and urgency of an incident and assigns priority.- Creates a resolution plan outlining actions to resolve and recover incident.
Who You Are- Required Professional and Technical Expertise:
- Follow-ups on pending incidents, doing the trend analysis and co-ordination with multiple teams.-
- Responsibilities to Resolve, Recover and Close.-
- Determines most appropriate approach to be used in resolving and recovering incident.-
- Invokes Problem Management process where further investigation into root cause is required Communicates status to client of High priority incident throughout the Incident Lifecyle.-
- As per communication plan Performing post-resolution incident reviews and evaluating the effectiveness of incident resolution.-
- Orchestrate Incident Recovery by driving Incident Bridge.-
- Consolidating an integrated resolution plan when multiple competencies/Business Units are engaged.-
- Preferred Professional and Technical Expertise :- Incident Manager, ITL.-
- Bachelor's DegreeBeing You
Diversity is a whole lot more than what we look like or where we come from, it’s how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we’re not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you - and everyone next to you - the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That’s the Kyndryl Way.
What You Can Expect
With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Our employee learning hub gives you access to the best learning in the industry to receive certifications and accreditations, including Microsoft University, AWS Cloud Center of Excellence, Udemy, and the Harvard Business Review. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you We want you to succeed so that together, we will all succeed.
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