Fresher (Fluent English)

2 months ago

Raipur Chhattisgarh, India Shri Ram Enterprises Full time

Key Responsibilities:
Customer Interaction: Handle inbound and outbound calls, delivering world-class service to customers across various industries.

Issue Resolution: Address customer queries, provide accurate information, and offer quick resolutions in a professional and friendly manner.

Product Support: Assist customers with product features, troubleshooting, and usage queries, helping them make the most of our services.

Documentation: Record customer interactions, update internal databases, and ensure that all cases are logged accurately for future reference.

Team Collaboration: Work closely with cross-functional teams to ensure smooth processes and consistent customer satisfaction.

Continuous Improvement: Stay updated on new products, services, and customer care techniques to ensure top-notch service delivery.

What We’re Looking For:
Excellent Communication: You’ve got a voice that commands attention and can simplify complex information with ease.

Problem-Solver: Quick on your feet, you think fast, and find solutions that leave customers satisfied.

Empathy: Understanding customer needs and concerns is second nature to you.

Adaptability: Thrive in a fast-paced, ever-evolving environment, ready to handle new challenges each day.

Tech-Savvy: Comfortable with using CRM tools and can easily pick up new software.

Skills & Qualifications:
High School Diploma or equivalent.

0-2 years of experience in a customer service or voice process role (freshers welcome).

Strong command of the English language; knowledge of other languages is a plus.

Ability to work in rotational shifts (day/night).

Positive attitude and a team player.

Why Join Us?

Growth Opportunities: Fast track your career with opportunities for promotion and skill development.

Vibrant Work Culture: Fun, engaging environment where your voice matters.

Competitive Salary & Benefits: Attractive salary packages, performance bonuses, and more.

Training & Development: Access to world-class training and continuous learning programs to enhance your skills.

Ready to make an impact with your voice? Join us at [Company Name] and let’s redefine what exceptional service looks like

Pay: ₹15,000.00 - ₹18,000.00 per month

**Benefits**:

- Paid sick time

Schedule:

- Day shift

Supplemental Pay:

- Performance bonus
- Yearly bonus

Work Location: In person

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