Travel for Meeting Planner

3 weeks ago

Gurgaon, India American Express Global Business Travel Full time

American Express Global Business Travel (GBT) equips companies of all sizes with the insights, tools, services and expertise they need to keep their travelers informed, focused and productive while on the road. With approximately 14,000 employees and operations in nearly 140 countries worldwide, American Express GBT empowers customers to take control of their travel programs, optimizing the return on their travel and meetings investments, while, more importantly, providing extraordinary traveler care.

We’re moving faster than ever and introducing new products, services, and strategies that will revolutionize the travel industry and bring greater value to our business customers. Our clients’ success expands our success, so we put our heart and soul into helping our clients achieve results that exceed all expectations. As the world’s largest travel management company, we are continuing to build alliances with key travel leaders and suppliers throughout the world, strengthening our position as a quality provider to companies of all sizes.

We are committed to ensuring that our global workforce experiences a culture of belonging that leverages the diverse backgrounds and unique perspectives of our colleagues, clients, partners and communities, to foster a high performing multicultural and inclusive organization. We believe that a culture where everyone feels engaged, has a voice, and is empowered to achieve their full potential, is core to our purpose and success.

Get ready to take your career to new heights.

For more information about American Express GBT, please refer to our website:
This position is responsible for supporting and managing Global Travel for Meetings and Group Travel Programs. The role will liaise and collaborate closely with Global Travel Manager and Global Meetings Manager and Regional Group Air Planners. including all relevant stakeholders and suppliers to ensure optimized delivery and program success. The global program manager is the key point of contact for GA planners, and for traveler escalations.

Responsibilities include but are not limited to:
Operations
- Coordination with meeting planners and travel teams as appropriate, working to understand unique meeting requirements for the meeting / group travel request.
- Coordinate the setup of meeting technology tools such as OBT, GDS, registration tool support, and API reviews.
- Support and coordinate mandatory MI set up as needed.
- Responsible for coordinating airfare analysis and travel budget consults as needed.
- Lead role ensuring all regional / local GBT offices follow client travel policy, process and all MI POS requirements.
- Key player in global operational delivery and coordinate standard and efficient communications to the client
- Key player in any standardization and operational improvement projects and implementation and management of meetings technology projects.
- Provide Insights logístical reporting at the meeting level and support any regional reporting needs.
- Contributing to client QBRs relating to the group air / travel for meetings program.

Regional relationship management
- Support relationships with local client leadership and supporting 3rd party suppliers, client meeting owners.
- Support relationship between client, suppliers, and GBT.
- Align to Global Travel Program Management team as am embedded member.
- Assess local market requirements and work solutions ensuring compliance with travel policy and gaining agreement and alignment between multiple stakeholders.

Communications
- Effective & timely communication (written and verbal)
- Communicate clear goals & objectives for initiatives and maintain open communications channels with timely status updates.
- Effective use of Collaboration Spaces.
- Understands escalation processes and is a confident decision maker.

Strategy Development
- Provide valuable input which influences the shape and direction of the global travel for meetings strategy.
- Create and maintain local level process flows.
- Identifies and understands technology trends & tools in each market and the impact to travel program (online booking/meetings registration tools).
- Conduct regional operational process reviews to optimize productivity.

Driving Results
- Handles problems and acts on own initiative
- Works proactively with operations to minimize impacts to front/mid/back-office tools due to technology changes
- Improve standardization and adherence to travel policy through accurate reporting and use of MI.
- Set clear objectives, defining key milestones to plan and organize workflow - create and manage a project plan.
- Establish project plan and track progress against initiatives.
- Work in collaboration with peers in implementing standardized servicing platform.

Key Attributes
- Sound knowledge of the meetings and travel industry
- Strong communications skills (written and verbal)
- Confidence to present and work with all members and levels of the organization
- Proven

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