Front Office Receptionist

We are seeking a customer-focused Front Office Agent to join our hotel team. The Front Office Agent will be responsible for ensuring a positive guest experience by providing efficient and courteous service at the front desk. This includes checking guests in and out of the hotel, answering guest inquiries and providing information about the hotel and local area, and handling guest complaints or issues in a timely and professional manner.

Key Responsibilities:

- Greet guests upon arrival and check them into the hotel
- Answer guest inquiries about hotel services and local area information
- Handle guest complaints or issues in a timely and professional manner
- Process guest check-ins and check-outs, including taking payment
- Maintain accurate guest account information and ensure all guest charges are processed correctly
- Provide excellent customer service to guests throughout their stay

Qualifications:

- High school diploma or equivalent
- Previous customer service experience, preferably in a hotel or similar setting
- Strong communication skills, both verbal and written
- Proficiency in a computer system, including experience with hotel management software
- Ability to work flexible hours, including evenings, weekends, and holidays
- Must be able to stand and walk for long periods of time

**Salary**: ₹9,000.00 - ₹10,000.00 per month

**Benefits**:

- Food provided

Schedule:

- Day shift
- Morning shift
- Rotational shift