Telly Caller

5 months ago

Baner Pune Maharashtra, India INDO-BRITISH GLOBAL SCHOOL Full time

**Customer Communication**:

- Provide accurate and timely information to customers regarding products, services, policies, and procedures.

**Issue Resolution**:

- Identify and resolve customer issues and problems effectively and efficiently.
- Escalate complex or unresolved issues to higher-level support or management when necessary.

**Product Knowledge**:

- Develop and maintain a deep understanding of the company's products or services to assist customers effectively.
- Stay updated on product changes, updates, and new releases.

**Documentation**:

- Document customer interactions, issues, and resolutions in a clear and concise manner. Maintain accurate and up-to-date customer records.

**Training and Guidance**:

- Assist customers with product usage and provide guidance on troubleshooting common problems. Educate customers on features and functionalities to enhance their overall experience.

**Feedback Collection**:

- Gather customer feedback and insights to help improve products, services, and overall customer experience. Report recurring issues or trends to the relevant teams within the organization.

**Team Collaboration**:

- Collaborate with other departments, such as sales, marketing, and product development, to share customer insights and feedback. Work closely with colleagues to ensure a unified and positive customer experience.

**Policy Adherence**:

- Adhere to company policies and procedures while assisting customers.
- Ensure compliance with any legal or regulatory requirements related to customer support activities.

**Continuous Improvement**:

- Proactively identify opportunities for process improvement within the customer support function. Stay informed about industry best practices and customer support trends.

**Customer Advocacy**:

- Act as a customer advocate within the organization, representing the needs and concerns of customers to help improve overall customer satisfaction.

**Time Management**:

- Prioritize and manage time effectively to handle multiple customer inquiries and issues simultaneously.

**How to Apply**:
To apply, please submit your updated resume to

**Salary**: ₹12,000.00 - ₹15,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Leave encashment
- Paid sick time

Schedule:

- Day shift

**Education**:

- Diploma (preferred)

Work Location: In person

**Speak with the employer**
+91
7397869806

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