Training Executive

4 days ago

Hebbal Bengaluru Karnataka, India Shilton hospitality llp Full time

Overview:
The Training Executive in Hospitality is responsible for designing, implementing, and evaluating training programs for employees within the hospitality industry. They play a crucial role in ensuring that staff members are equipped with the necessary skills and knowledge to deliver exceptional service and uphold the standards of the establishment. This role requires a blend of instructional design expertise, industry knowledge, and effective communication skills.

**Key Responsibilities**:

- Training Program Development:

- Collaborate with department heads and management to identify training needs and objectives.
- Design comprehensive training programs that address both technical skills and soft skills required for various roles within the hospitality sector.
- Develop training materials, including manuals, presentations, videos, and online modules, ensuring they are engaging, informative, and aligned with organizational goals.
- Incorporate best practices, industry standards, and emerging trends into training content to ensure relevance and effectiveness.
- Training Delivery:

- Conduct engaging and interactive training sessions for employees at all levels, including frontline staff, supervisors, and managers.
- Utilize various instructional techniques and methodologies to accommodate different learning styles and maximize learning outcomes.
- Facilitate workshops, role-playing activities, simulations, and other experiential learning exercises to enhance skill development and retention.
- Provide ongoing coaching and support to employees to reinforce learning and address individual training needs.
- Training Evaluation and Improvement:

- Implement evaluation mechanisms to assess the effectiveness of training programs, such as pre and post-training assessments, surveys, and feedback sessions.
- Analyze training data and feedback to identify areas for improvement and make adjustments to training content and delivery methods accordingly.
- Monitor employee performance and behavior post-training to gauge the impact of training initiatives on job performance and guest satisfaction.
- Stay abreast of industry developments, new technologies, and innovative training practices to continuously enhance training programs and methodologies.
- Compliance and Documentation:

- Ensure compliance with relevant regulations, standards, and policies governing employee training in the hospitality sector.
- Maintain accurate records of training activities, attendance, and certifications to demonstrate compliance and track employee progress.
- Prepare reports and presentations on training initiatives, outcomes, and return on investment (ROI) for management review and decision-making.
- Preferring Immediate joiner.

**Qualifications and Skills**:

- Bachelor's degree in Hospitality Management, Training and Development, Education, or a related field. Master's degree is a plus.
- Proven experience in instructional design, curriculum development, and training delivery, preferably within the hospitality industry.
- Strong understanding of hospitality operations, service standards, and guest experience principles.
- Excellent communication, presentation, and interpersonal skills.
- Ability to work effectively with diverse teams and individuals at all organizational levels.
- Proficiency in using training technology and tools, such as Learning Management Systems (LMS) and multimedia authoring software.
- Analytical mindset with the ability to interpret data and evaluate training effectiveness.
- Certification in training and development (e.g., Certified Hospitality Trainer) is desirable.
- Flexibility to adapt to changing priorities and business needs in a fast-paced environment.

The role of a Training Executive in Hospitality is pivotal in fostering a culture of continuous learning and professional development within the organization, ultimately contributing to improved employee performance, guest satisfaction, and business success.

**Salary**: ₹25,000.00 - ₹30,000.00 per month

Schedule:

- Day shift

Work Location: In person

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