Sps Associate

5 months ago

Chennai Tamil Nadu, India ADCI - Tamil Nadu Full time

Education: Any Graduation (other than BE, BTech and MBA Freshers) Language: English
- Technical (Computers & Internet) savvy is required.
- Committed Selling Partner advocate, drive process & tool improvements.
- Enthusiasm and strong self-motivation.
- Strong prioritization and time management skills, with a high degree of flexibility.
- Embrace constant change with flexibility and good grace.
- Demonstrate appropriate sense of urgency for contact response time in the face of variable workflow.
- Demonstrates effective communication, composure, and professional attitude
- Exemplary performance record, particularly with regard to quality & productivity
- Desired skill-sets include MS Office Application Excel and Internet Explorer / Mozilla Firefox.

SPS Associate at AMAZON

**Shifts**: The job involves working in a 24/7 environment including night shifts and the shifts are decided based on the business requirement.

**Weekly Off**: Rotational two-consecutive day off (it is a 5-day working week with 2 consecutive days off.

**Work Location**: This is a work from office (Chennai) role.
- During the first four months (Training & Transition) no unplanned leaves are allowed.
- Ability to use a desktop/Laptop and familiarity with Internet Browsers, Windows OS, Microsoft Outlook and MS Office.
- Home environment free from background noise where you can connect to the internet and work on your deliverables in case of business requirement.
- Should have a good internet connection with a minimum speed of 20 MBPS or better and should have at least 100 GB data from a reliable provider in case of business requirement.
- Should have access to mobile phone at all times from a reliable provider.
- Should have power back up in case of power shut down.

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

Key job responsibilities
- Demonstrates effective, clear and professional written and oral communication in English Language.
- Provides prompt and efficient service to Amazon Selling Partner including the appropriate escalation of Selling Partner' issues. Maintains a positive and professional demeanor always portraying the company in a positive light and effectively managing sensitive issues.
- Demonstrates excellent time-management skills and the ability to work independently while using departmental resources, policies and procedures.
- Contributes to a positive team environment and proactively aids team members with difficult contacts as needed.
- Maintains acceptable performance metrics such as quality, productivity, first contact resolution, and attendance.
- Actively seeks solutions through logical reasoning and data interpretation skills and identifies trends to appropriate channel including improvement suggestions.
- Liaise with other departments such as Customer Service, Merchant Investigations, or Payments teams as required to resolve Selling Partner's issues and questions.

Chennai, TN, IND
- Experience within a customer service environment preferred. Desire to expand skills into new areas.
- Business acumen in areas of e-commerce and retail.

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