Client Implementations Associate I

6 months ago

Varthur Bengaluru Karnataka, India JPMorgan Chase & Co Full time

**JOB DESCRIPTION** Job Summary**:
The CBCO group is seeking a Specialist who will work closely with the Implementation Consultants / International Onboarding Leads / Clients and be responsible for coordinating all aspects related to client Onboarding related activities.

**Responsibilities**:

- People and resource management (e.g. people development, attrition, pipeline/skills monitoring, training programs) for the team.
- Manage clear expectations and understanding by establishing clear timelines and managing documentation requirements and cycle time expectations.
- Should possess knowledge on Mainframe, JCL, TSO, CA7 to execute the Job batch and debug the issue and test client files in UAT
- Strong experience with organizational change and business controls management; proficiency in Change Management/Controls will be an advantage.
- Excellent listening skills along with simple, clear and customer-centric business writing skills is a must.
- Demonstrated ability to build, maintain and navigate the organization using formal/informal networking skills.
- Proven problem solving skills with strong project management experience, Project Management Professional (PMP)/ PRINCE2® certification required.
- Strong ability to Identifying gaps/exceptions and recommend possible solutions in process & procedures.
- Exhibit total ownership of stakeholder engagement with strong focus on client satisfaction.
- Demonstrate creative problem solving and solid judgment/decision making skills.
- Lead and coordinate strategic business initiatives.

**Required Qualifications**:

- Functional experience in end to end banking and financial services industry, should also include experience in managing Client Service, Operations Sales, Portfolio Management or Implementation functions.
- Exceptional verbal and written communications skills.
- Demonstrated problem solving skills with strong project management experience, Project Management Professional (PMP)/ PRINCE2® certification required
- Strong interpersonal and relationship building skills.
- Knowledge of Microsoft Suite of products.
- Demonstrated ability to build, maintain and navigate the organization using formal/informal networking skills.
- Behavioral skills, Leadership, Problem solving and time management.

**Preferred Qualifications**:

- Knowledge of financial services functions, banking treasury products and awareness of regulatory and compliance environments.
- Knowledge of Tableau, qliksense, dashboards and other reporting tools.
- Proficiency leveraging SharePoint for collaboration and workflow purposes.
- Industry certifications (CTP, PMI)
- Cash Management and Treasury Services product experience and knowledge would be added advantage.

**ABOUT US**

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

**ABOUT THE TEAM**

Commercial Banking is focused on helping our clients succeed and making a positive difference in our communities. We provide credit and financing, treasury and payment services, international banking and real estate services to clients including corporations, municipalities, institutions, real estate investors and owners, and nonprofit organizations.

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