Tele Caller Executive

7 months ago

Bhandup West Mumbai Maharashtra, India Capital Omega Full time

A job profile for telecalling typically includes the following responsibilities, qualifications, and skills:
**Job Title**: Telecaller, Telemarketer, Customer Service Representative (CSR), TeleSales Executive, etc.

Telecalling involves making and receiving calls to/from potential or existing customers with the aim of promoting, selling, or providing information about a product, service, or organization. Telecallers often work in call centers, customer service departments, or sales teams.

**Responsibilities**:

- Making outbound calls to prospects or existing customers.
- Introducing products or services to potential customers.
- Answering incoming calls and addressing customer inquiries or concerns.
- Generating sales leads and scheduling appointments for sales representatives.
- Following up with customers to ensure satisfaction, resolve issues, or upsell products/services.
- Maintaining accurate records of calls and customer interactions in the CRM system.
- Achieving sales targets or call quality metrics set by the organization.
- Adhering to scripts or call guidelines provided by the company.
- Collaborating with team members and other departments as needed.
- Continuously improving product knowledge and sales techniques.

**Qualifications**:

- High school diploma or equivalent; a degree in business, marketing, or related field may be preferred.
- Previous experience in telemarketing, sales, or customer service is advantageous.
- Strong verbal communication skills, including a clear and pleasant telephone voice.
- Good listening skills and the ability to empathize with customers.
- Basic computer skills and familiarity with CRM software or databases.
- Ability to work well under pressure and meet targets.
- Excellent time management and organizational skills.
- Willingness to work flexible hours, including evenings and weekends if required.

**Skills**:

- Communication: Ability to articulate information clearly and persuasively over the phone.
- Persuasion: Capability to convince potential customers and overcome objections.
- Customer Service: Aptitude for providing assistance and resolving issues effectively.
- Sales Techniques: Understanding of sales methodologies and closing techniques.
- Resilience: Ability to handle rejection and maintain motivation.
- Adaptability: Willingness to learn and adjust to changing strategies or products.
- Multitasking: Capacity to manage multiple calls and tasks simultaneously.
- Teamwork: Collaboration with colleagues to achieve team goals.

**Note**: The specific job requirements and expectations may vary depending on the company, industry, and target market. Additionally, some telecalling positions may focus more on customer service, while others may emphasize sales or lead generation.

**Job Types**: Full-time, Permanent

**Salary**: Up to ₹35,000.00 per month

Schedule:

- Day shift

Supplemental pay types:

- Commission pay
- Performance bonus

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- Technical support: 1 year (preferred)
- tele sales: 1 year (preferred)
- total work: 1 year (preferred)

**Language**:

- Hindi (preferred)
- English (preferred)

Work Location: In person

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