Vip Support L2

4 weeks ago


Parel Mumbai Maharashtra, India Acute Informatics Pvt. Ltd Full time

Good communication skills with Min of 3 to 4yrs of experience in Desktop Support Role
- Must have experience in handling VIP User issues either through remotely or interact personally and troubleshooting through diagnostic techniques and increase FCR
- Strong Technical knowledge in supporting End user issues on Hardware, Win OS, MAC OS, Messaging, Applications, Outlook 365, AD etc.
- Knowledge on SCCM, Antivirus, Encryption Software
- Provides Level 3 support associated with the standard workstation Software image(s), base Software components, Hardware devices and components that comprise the standard desktop Hardware.
- Must have worked in any IT ticketing tool and know about ticket priorities and SLA
- Focus on building good working relationships within the team and other Resolution Groups
- Remain well versed in help desk policies, procedures, standards and documentation
- All High Severity Incidents are directly assigned to Level 2/Level 3 teams to minimize downtime.
- Experience working in Remote Support Tool, ITSM Ticketing Tool, Corporate Technology

**Job Types**: Full-time, Part-time, Permanent

Pay: ₹35,000.00 - ₹40,000.00 per month

**Benefits**:

- Provident Fund

Day range:

- Monday to Friday

Shift:

- Day shift
- Fixed shift

**Experience**:

- total work: 3 years (preferred)

Work Location: In person


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