Platform Administrator

2 days ago

Bengaluru Karnataka, India Dentsu Full time

Job Description:
You will be administrating the Salesforce implementation to support a global user base
- Offer L2 support for the Salesforce platform
- Support user queries and Training about new functionalities launched every month by development team.
- Support all aspects of user and license management including new user setup/deactivation, roles, profiles, permissions, public groups, OWD, sharing settings.
- Manage the data migrations and data loading request for Salesforce.
- Execute salesforce configuration changes, including (but not limited to): Flow, assignment rules, approval processes, fields, page layouts, record types, dynamic layouts, apps, actions, custom settings, dashboards, and reports.
- Stay up to date with new Salesforce releases and evaluate new features for implementation.
- Identify unused or underutilized platform features and work product owner to get it prioritized in product backlog.
- Establishing best practices, maintaining documentation, and suggesting improvements - as our in-house expert, we'll trust you to bring ideas on developments and new ways of working

**Requirements**:

- 3+ years of experience as a Salesforce Administrator
- Experience working within a large, global organisation is preferred.
- Driven to succeed with the ability to creatively problem solve.
- Negotiation skills and excellent customer service, interpersonal, communication and people engagement skills.
- Strong analytical, planning, and organisational skills.
- Self-motivated and able to work under initiative within a team environment, with the ability to work autonomously.
- Positive, empathetic, and professional manner.
- Certified Salesforce Administrator.
- Experience with Lightning and Salesforce App development.
- Experience with creation and management of Flows.
- Sales Cloud certification is essential.
- Desirable to have ITIL Foundation certificate or experience.

**Location**:
Bangalore

Brand:
Bcoe

Time Type:
Full time

Contract Type:
Permanent

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