Medical QA

2 weeks ago

Ahmedabad, India Whiteice Network Full time

Whiteice Network was established in April 2004 through an idea sharing a common vision of enhancing net worth of business services in Overseas and Domestic Recruitment Services. The path chosen was to not only offer and ensure high quality business services but also to have wide range scalability for the services.

We would like to take this opportunity to introduce
**Whiteice Network** |
**360°**
**Recruitment Service Provider** as an emerging Recruitment Company based at
**Ahmedabad - INDIA**.

We have a position matching your profile. Requirement is as follow.**Medical QA**
- **WNTMQA26072023**
- Prepare an Evaluation sheet to audit the quality of service provided by health coaches through a review of recorded calls and transcripts of chats.
- Prepare an Evaluation sheet to audit the recorded calls of the Inside sales team.
- Identify areas for improvement in the performance of health coaches and the Inside sales team based on quality audit results.
- Provide feedback/coaching to health coaches & inside sales team on their strengths and areas for improvement.
- Develop training programs for health coaches & Sales team to address areas for improvement identified through quality audits.
- Collaborate with the Head Coaches and Sales Manager to create up-training materials and deliver training sessions to health coaches.
- Maintain documentation of quality audit results, including feedback provided to health coaches & inside sales and training programs developed.
- Preparing weekly, monthly, and quarterly data.
- Collaborate with Head Coaches and Sales Manager/Customer support Manager to ensure that the team meets performance standards and provides clients high-quality services.
- Stay up-to-date with industry standards and best practices for quality assurance in the healthcare industry.
- Provide regular reports on quality audit results and participate in meetings to discuss quality assurance strategies and initiatives.

**Key Skills**
- Experience in Quality Assurance or Healthcare Operations.
- Exceptional listening and analytical skills.
- Excellent verbal, written, and interpersonal skills.
- Ability to analyse data and identify trends.
- Knowledge of industry standards and best practices for quality assurance.
- Ability to work independently and as part of a team.

**Salary**

₹40000/- to ₹90000/- pm

**Industry**

HealthTech Industry

**Age Limit**

Maximum 45 Years

**Education**

**HealthCare / Medical**
**Bachelor**

**Experience**

Minimum 4 to 7 Years of experience as a
**QA /**
**Equivalent**
**Prior Experience** in
**Medical**
**Call Centre**
**/ HealthCare**
**Call Centre**
**/ Hospital**
**Call Centre**
**/**
**HealthTech**
**Call Centre**
**Industry**
**on Priority...**

**Location**

Ahmedabad - Gujarat

**How to Apply**

Call us on mention numbers OR Mail Us with the Subject Line
**Medical QA**

If you are eligible for this requirement then please message us on our**WhatsApp Number **9510356364 with your updated resume.**Support Team,**

**Whiteice Network**
**|**
**360° Recruitment Service Provider**- WhatsApp Number: 9510356364PLEASE DON'T CHANGE THE MAIL SUBJECT LINE WHILE FORWARDING YOUR RESUME.Also, kindly forward this mail to someone who might be interested in the- same & references are also welcome.**NOTE**: IF NOT MATCHING TO YOUR CURRENT PROFILE THEN KINDLY DO NOT REPLY...

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