CRM Executive
3 weeks ago
**Job ID**:
71795**Employment Type**:
Full Time**Reference**:
**Work Experience**:
2.0 Year(s) To 3.0 Year(s)**CTC Salary**:
4.00 LPA TO 4.50 LPA**Function**:
Admin/Secretarial/Front Office**Industry**:
Other**Qualification**:
Any - Any Graduation; MBA/MMS/MPM/PGDM - Marketing**Location**:
Aurangabad
**Posted On**:
23rd Nov, 2023
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- Key Responsibilities:
- Develop and implement CRM strategies to improve customer engagement and retention.
- Manage customer accounts and records, ensuring they are up-to-date and accurate.
- Analyze customer feedback and collaborate with the team to enhance product offerings.
- Oversee the resolution of customer issues to ensure timely and effective solutions.
- Work with marketing teams to identify opportunities for new customer acquisition.
- Monitor CRM systems and ensure the integrity of customer data.
- Provide regular reports on customer interaction trends to the management team.
- Foster a positive relationship between the customer base and the company.
- Qualifications:
- Bachelor’s degree in Business Administration, Marketing, or a related field.
- 2-3 years of experience in a CRM role, with a track record of improving customer satisfaction.
- Proficient with CRM software and data analysis.
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities and customer-facing experience.
- Ability to work in a team and manage multiple tasks.
**Key Skills**:
Crm
Crm Executive
**Company Profile**
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