Customer Relationship Executive

1 month ago


Patia Bhubaneswar Orissa, India Kruticoffee Full time

Implement processes for consistent team handling of customer complaints
- Analyzes and reports performance data on customer escalation trends and business improvement plans
- Proactively identifies issues and implements plans to resolve them
- Partners with cross-functional leaders to isolate and resolve systemic issues based on customer and employee feedback
- Recommends new approaches and policy changes to decrease customer escalations and improve customer experience
- Provides customer experience leadership with regard to all facets of operations analysis, performance management, and people leadership
- Prepares, analyzes, and manages the effectiveness of the ECR team through statistical analysis of activity
- Plans, develops, and administers customer service improvement programs in alignment with company objectives
- Implements company policy, procedures, standards, and

Pay: ₹10,000.00 - ₹20,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Day shift

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- English (preferred)

Work Location: In person



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