Reservation Department Customer Service Wfh
3 weeks ago
**Responsibilities**:
- Respond promptly and professionally to client inquiries while maintaining a cheerful, friendly, and helpful attitude
- Identify and evaluate clients needs, provide recommendations, and offer the correct product or service solutions while considering the company's resources.
- Respond to customer feedback on reservations
- Answering inbound calls related to sales and service queries
- Addressing customer complaints while using a personalized approach
- Updating clients’ reservations, payments and cancellations
- Effectively manage and document all customer interactions
**Requirements**:
- Proven customer service experience in a reservation department or tourism industry
- Excellent verbal and written communication skills
- Ability to multitask between several clients and their bookings
- Ability to work independently within a WFH set up and comply with companys policies
- Attention to detail with strong problem-solving skills
- Proficient in operating IATA portal, Microsoft Office, and other reservation systems
- Ability to work in a 24/7 rotational shift; weekends and holidays included.
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