SAP Ui5

3 weeks ago

Mumbai, India growel softech Full time

AP UI5:
1.Should have worked on SAP UI5 and have good UI5 development skills
2.Develop SAP UI5/Fiori Applications
3.Should have worked with HTML5/REST/ oData Protocols
4.Should know Portal Applications and Standards, Content Management Systems, AJAX, JavaScript ,jQuery and XML technologies.
5.Strong knowledge of Object oriented programming.
6.Should have worked with javascript / CSS support for multiple browsers such as IE, Firefox, Safari etc
7.At least 3-4 years of SAP Fiori / UI5 development experience using WebbIDE.
8.Knowledge on MAC OS Environment.

**Role Purpose
- The purpose of the role is to support process delivery byensuring daily performance of the Production Specialists, resolvetechnical escalations and develop technical capability within theProduction Specialists. _

**Do**
- **Oversee and support process by reviewing daily transactionson performance parameters**
- _Review performance dashboard and the scores for the team _
- _Support the team in improving performance parameters byproviding technical support and process guidance _
- _Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions _
- _Ensure standard processes and procedures are followed to resolveall client queries _
- _Resolve client queries as per the SLA’s defined in thecontract _
- _Develop understanding of process/ product for the team membersto facilitate better client interaction and troubleshooting _
- _Document and analyze call logs to spot most occurring trends toprevent future problems _
- _Identify red flags and escalate serious client issues to Teamleader in cases of untimely resolution _
- _Avoids legal challenges by monitoring compliance with serviceagreements- **Handle technical escalations through effective diagnosis andtroubleshooting of client queries**
- _Manage and resolve technical roadblocks/ escalations as per SLAand quality requirements _
- _If unable to resolve the issues, timely escalate the issues toTA & SES _
- _Provide product support and resolution to clients by performinga question diagnosis while guiding users through step-by-step solutions _
- _Troubleshoot all client queries in a user-friendly, courteousand professional manner _
- _Offer alternative solutions to clients (where appropriate) withthe objective of retaining customers’ and clients’ business _
- _Organize ideas and effectively communicate oral messagesappropriate to listeners and situations _
- _Follow up and make scheduled call backs to customers to recordfeedback and ensure compliance to contract SLA’s- **Build people capability to ensure operational excellence andmaintain superior customer service levels of the existing account/client**
- _Mentor and guide Production Specialists on improving technicalknowledge _
- _Collate trainings to be conducted as triage to bridge the skillgaps identified through interviews with the Production Specialist _
- _Develop and conduct trainings (Triages) within products forproduction specialist as per target _
- _Inform client about the triages being conducted _
- _Undertake product trainings to stay current with productfeatures, changes and updates _
- _Enroll in product specific and any other trainings per clientrequirements/ _recommendations _
- _Identify and document most common problems and recommendappropriate resolutions to the team _
- _Update job knowledge by participating in self learningopportunities and maintaining personal networks_

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