Front Office Assistant

2 weeks ago

Bilaspur, India Hotel Grand Gulmohar Full time

**Job description**
- Assist staff with expediting problem payments (e g, problems processing credit card)
- Follow up with guest regarding satisfaction with guest-related issues
- Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key
- Process all payment types such as room charges, cash, checks, debit, or credit
- Set up accurate accounts for each guest upon check-in (i e, sharewiths, separate room/tax/incidentals, comp)
- Anticipate sold-out situations and obtain satisfactory alternative accommodations when the property cannot accommodate guests with reservations
- Block rooms in the computer and identify designated requirements and requests
- Contact appropriate individual or department (e g, Bellperson, Housekeeping) as necessary to resolve guest call, request, or problem
- Coordinate with Housekeeping to track readiness of rooms for check-in
- Review shift logs/daily memo books and document pertinent information in logbooks
- Count bank at the beginning and end of shift
- Balance and drop receipts according to Accounting specifications
- Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process
- Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications
- Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information
- Anticipate and address guests service needs
- Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette
- Develop and maintain positive working relationships with others
- Ensure adherence to quality expectations and standards
- Stand, sit, or walk for an extended period of time
- Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance
- Perform other reasonable job duties as requested

**Role**:Front Office**

**Industry Type**:Travel & Tourism**

**Department**:Administration & Facilities**

**Employment Type: Full Time, Permanent**

**Role Category: Administration**

Education

**UG: Any Graduate**

**PG: Any Postgraduate**

**Salary**: ₹10,000.00 - ₹20,000.00 per month

**Benefits**:

- Food provided

Schedule:

- Day shift
- Morning shift
- Rotational shift

Supplemental pay types:

- Performance bonus

Ability to commute/relocate:

- Bilaspur, Chhattisgarh: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- Front desk: 3 years (required)
- total work: 1 year (preferred)

**Language**:

- Hindi (preferred)
- English (preferred)

**Speak with the employer**
+91 8085555583

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