Ivr Telecallers

*Job Descriptions*

1. Manage Incoming phone calls for Lunch and Dinner bookings.

2. Generate Booking leads and keeping record on daily basis.

3. Identify and assess Guest needs to achieve satisfaction.

4. Provide accurate, valid and complete information to Guest by using the right methods/tools.

5. Handle Guest complaints, provide appropriate solutions and alternatives within the time limits.

6. Follow communication procedures, guidelines and policies.

7. Take the extra mile to engage Guest.

8. Strong phone contact handling skills and active listening.

9. Familiarity with CRM systems and practices.

10. Excellent communication and presentation skills.

11. Ability to multi-task, prioritize, and manage time effectively.

*Note : There is no target to take the calls and sales*

**Salary**: 15000 - 22000 CTC

**Location**: C-87, Sector - 63, Near Police Chauki Sector 63, Noida, GB Nagar, Uttar Pradesh

**Job Types**: Full-time, Regular / Permanent, Fresher

**Salary**: ₹15,000.00 - ₹20,000.00 per month

**Benefits**:

- Flexible schedule
- Health insurance
- Leave encashment
- Provident Fund

Schedule:

- Day shift
- Flexible shift
- Rotational shift

Supplemental pay types:

- Performance bonus
- Yearly bonus

Ability to commute/relocate:

- Near Police Chauki Sector 63, Noida - 201301, Uttar Pradesh: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- Tele callers: 1 year (preferred)
- Guest Handling: 1 year (preferred)

**Language**:

- Hindi (preferred)
- English (preferred)