CRM - Female - 10+ Yrs - Car Service Industry

3 weeks ago


Guindy Chennai Tamil Nadu, India Vision Thru HR Solutions Full time

**Job description - CRM - FEMALE - 10+ years - Car Service Industry - Under 38 Years**

**Job description**

**Indicative Roles & Responsibilities**
- Previous experience in customer service roles. To monitor & ensure all complaints are resolved in Turnaround times defined.
- Process customer orders accurately and efficiently, ensuring timely delivery and customer satisfaction.
- Address and resolve customer complaints or concerns promptly and effectively.
- Acquire and maintain a thorough understanding of company products and services to provide accurate information to customers.
- Coordinating with Department Heads & ensure all complaints are resolved in Turnaround

time defined
- Bringing Escalations to senior management timely
- Improve customer service at training centres by monitoring & also physically auditing the

centre.
- Proactively checking & monitoring customer satisfaction & ensuring timely resolutions
- Prepares customer care performance reports as defined from time to time.
- Communicating with customers on e mail, phone & in person
- Assist with ad-hoc customer support tasks and projects.

**Skill and Job Requirements**:
Proficiency in communication tools and Microsoft Office Suite.

Strong attention to detail, analytical skills, and problem-solving abilities.

Demonstrate excellent verbal and written communication skills to interact effectively with customers.

Effective communication skills and the ability to work collaboratively.

Relevant work experience / similar environment working in four-wheeler automobiles sector.

Proficiency in MS Word, MS Excel, and CRM software.

Schedule:

- Day shift

Application Question(s):

- (this too is a mandatory question). What is your current & expected monthly salary?
- Require Immediate joiner. Mention your possible date of joining if selected. (this too is a mandatory question)

**Experience**:

- Customer support: 10 years (required)
- 4 wheeler Automobile Industry: 10 years (required)

Work Location: In person

*Speak with the employer*
+91 9710786685

**Salary**: ₹60,000.00 - ₹70,000.00 per month

**Benefits**:

- Provident Fund

Schedule:

- Day shift

Application Question(s):

- What is your current & expected monthly salary? this too is a mandatory question.
- Require Immediate joiner. Mention your possible date of joining if selected. (this too is a mandatory question)

**Experience**:

- Customer Relationship Manager: 10 years (required)
- in Car Service Industry: 10 years (required)

Work Location: In person

**Speak with the employer**

+91 9710786685

Application Deadline: 21/03/2024
Expected Start Date: 22/03/2024


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