Receptionist/telephonist/administrator

2 weeks ago


Ernakulam, India EDUMPIRE STUDY ABROAD Full time

**Job Title**: Receptionist

**1. Front Desk Management**:

- Greet and welcome visitors, clients, and prospective students in a friendly and professional manner.
- Maintain a clean, organized, and welcoming reception area.

**2. Customer Service**:

- Provide information to clients and prospective students about the educational programs and services offered.
- Address inquiries regarding admission requirements, visa procedures, and other relevant topics.
- Handle client complaints or issues professionally and escalate them when necessary.

**3. Appointment Scheduling**:

- Schedule appointments for clients to meet with educational counselors or advisors.
- Manage appointment calendars and ensure efficient use of time slots.

**4. Administrative Support**:

- Assist in administrative tasks such as photocopying, scanning, and filing documents.
- Maintain and update client records and databases.
- Handle incoming and outgoing mail and packages.

**5. Information Resource**:

- Stay up-to-date with the latest information on educational programs, universities, and visa regulations.
- Provide accurate and relevant information to clients and prospective students.

**6. Communication**:

- Relay messages and information to other team members as necessary.
- Communicate effectively with team members to ensure a coordinated approach to client services.

**7. Multilingual Skills (if applicable)**:

- If your consultancy serves a diverse clientele, proficiency in multiple languages could be advantageous for effective communication.

**Qualifications**:

- High school diploma or equivalent (additional education or training in customer service is a plus).
- Excellent communication and interpersonal skills.
- Strong organizational and multitasking abilities.
- Proficiency in using office software and equipment.
- A positive attitude and a willingness to learn about the educational consultancy's services and programs.
- Knowledge of the overseas education system and related processes is an advantage.

**Working Conditions**:

- Typically, this is a full-time office-based position, though part-time and remote options may be considered based on your business needs.

Hiring a competent receptionist who embodies professionalism and excellent customer service can greatly contribute to the success of your overseas educational consultancy. This individual will be the first point of contact for your clients, making their role critical in creating a positive and lasting impression.

**Salary**: From ₹15,000.00 per month

Schedule:

- Day shift

Supplemental pay types:

- Commission pay

**Experience**:

- Microsoft Office: 1 year (preferred)
- Front desk - Receptionist: 1 year (preferred)
- total work: 1 year (preferred)

**Language**:

- English (preferred)

Work Location: In person

Expected Start Date: 12/03/2024



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