Customer Care Executive(International Process)
6 months ago
**Responsibilities**
- Manage large amounts of inbound and outbound calls in a timely manner
- Follow communication “scripts” when handling different topics
- Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
- Seize opportunities to upsell products when they arise
- Build sustainable relationships and engage customers by taking the extra mile
- Keep records of all conversations in our call center database in a comprehensible way
- Meet personal/team qualitative and quantitative targets
**Requirements and skills**
- Previous experience in a International voice process
- Track record of over-achieving quota
- Strong phone and verbal communication skills along with active listening
- Familiarity with CRM systems and practices
- Customer focus and adaptability to different personality types
- Ability to multi-task, set priorities and manage time effectively
- High school degree
**Job Types**: Full-time, Permanent, Fresher
**Salary**: ₹20,000.00 - ₹25,000.00 per month
Schedule:
- Night shift
- Rotational shift
Supplemental pay types:
- Yearly bonus
**Education**:
- Bachelor's (preferred)
**Experience**:
- Customer service: 1 year (preferred)
**Language**:
- English (preferred)
Ability to Commute:
- Zirakpur, Punjab (required)
Work Location: In person
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