Production Service Systems Administrator 2
3 weeks ago
As a CA Workload Automation Administrator you are responsible to design, install, administer, and optimize overall control of a CA Workload Automation Infrastructure. Provide technical support to ensure a high degree of Customer Happiness through Service Level Agreement (SLA) and Process Compliance and perform business impact analysis and risk assessments to reduce the likelihood of significant service outage or disasters. Responsibilities
- Act as the central communication point for Design, Maintain and Communicate the service support plans in CA Workload Automation
- Communicate the business impact of major incidents and prioritize based on business impact to the client.
- Performing patching and version upgrades.
- User creation and access control mechanism for various types of users in CA Workload Automation. Required Technical and Professional Expertise
- Administration of CA Workload Automation infrastructure.
- Installing, Maintenance and Decommission of CA Workload Automation Manager and Agents for different environments.
- Managing CA Workload Automation Database like creating tables, running reports by using SELECT and fetching important SOX Audit reports for a given time frame.
- Users creation and their roles and responsibilities assignation.
- Experience on both Linux and Windows environment for Manager and Agent.
- Manager or Agent debugging
- checking logins/backend logs/Troubleshoot errors and sending logs to CA Broadcom support vendor for further analysis and support on issue.
- Job Failure Analysis
- Checking out files for jobs/comments/Job status update to clients.
- Resolutions of launch errors for business critical Automic master/automation engines.
- Developing Workload objects like jobs, jobsets, calendars etc., and their flow management.
- Creating Jobs/Process flows/calendars/schedules/notifications/conditions etc.,
- Monitoring of Job flows and their issues.
- Experience in high availability environment and alignment to process (ITIL)
- Experience in integration of CA Workload Automation with monitoring tool such as Zabbix e/or Oracle Enterprise Manager.
- Ambitious individual who can work under their own direction towards agreed targets/goals and with creative approach to work
- Intuitive individual with an ability to manage change and proven time management
- Proven interpersonal skills while contributing to team effort by accomplishing related results as needed
- Up-to-date technical knowledge by attending educational workshops, reviewing publications
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