IT Admin

1 week ago

Bengaluru, India Xoxoday Full time

**What is the role?**:
As the IT/System administrator, you will oversee and maintain all aspects of the company’s computer infrastructure including desktop support, maintaining network, servers and security programs and systems. Your goal will be to ensure that our technology infrastructure runs smoothly and efficiently.

Location - Bangalore, India

**Key responsibilities**:

- Provide desktop support to the employees and manage the IT helpdesk
- Install and configure software, VPN, Endpoint security, Active directory and hardware.
- Manage network, Set up accounts and workstations
- Troubleshoot hardware and software issues and outages
- Develop and maintain system infrastructure always up and running.
- User management in AD which includes creation, modification, password resets and deletion of user ID.
- Identify and investigate potential issues with overall system health.
- Represent the IT department during various internal and external ISMS audits.
- Handle the organization inventory - all the hardware and software assets.
- Understand the users issues and find out the root cause and remediating it.
- Good experience in handling google workspace, VPN, Firewall, AD etc
- Good experience in handling the IT support vendors.

**What are we looking for?**:

- 5+ years - Network administration, or system administration experience
- Strong communication, organizational, problem-solving and time management skills
- Familiarity with various operating systems and platforms
- BSc/BA/BE, or a related discipline with relevant experience..
- Professional System administration / IT certifications in Linux, Microsoft, or other network related fields are a plus
- A proven track record of developing and implementing IT strategy and plans
- Strong knowledge of implementing and effectively developing helpdesk and IT operations best practices, including expert knowledge of security, storage, data protection, and disaster recovery protocols
- Prior experience of working on ISMS, GDPR & SOC 2 guidelines of IT Infra and security

**Whom will you work with?**:
This is an individual contributor role and you will be reporting to the Head - HR & Admin.

**What can you look for?**:
A wholesome opportunity in a fast-paced environment that will enable you to juggle between concepts, yet maintain quality on content, interact and share your ideas and have loads of learning while at work. Work with a team of highly talented young professionals and enjoy the benefits of being at Xoxoday.

**We are**:
A fast-growing SaaS commerce company based in Bangalore with offices in Delhi, Mumbai, SF, Dubai, Singapore, and Dublin. We have three products in our portfolio: Plum, Empuls and Compass. Xoxoday works with over 1000 global clients. We help our clients in engaging and motivating their employees, sales teams, channel partners or consumers for better business results.

**Way forward**:

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