Customer Care Executive

3 weeks ago

Jaipur, India Impetus Consulting Associates Private Limited Full time

**Responsibilities**:

- Manage inbound and outbound calls from patients seeking information on doctors and specialists, appointment scheduling, and general patient concerns.
- Make outbound calls to gather feedback and follow up with patients.
- Respond to emergency code announcements in a timely and professional manner.
- Maintain high levels of professionalism with patients while building strong relationships with each caller.
- Update patient data in the patient service database after each call.
- Maintain regular communication with the management team.

**Qualifications**:

- Must be 18 years of age or older.
- A graduate or pursuing graduation.
- Excellent verbal and written communication skills in Hindi, and English.
- Ability to always remain professional and courteous with patients.
- Must be available to work during holidays and weekends.

**Other Information**:

- As per requirement of the process shift will be rotational 24*7.
- Each shift will be 9 hours (8 hours working and 1-hour break)
- Rotational week off.
- 4 weeks off in a month.
- Festival days are working, as people still get ill on holidays.

**Salary**: ₹12,000.00 - ₹18,000.00 per month

**Benefits**:

- Provident Fund

Schedule:

- Day shift
- Evening shift
- Morning shift
- Night shift
- Rotational shift

Ability to commute/relocate:

- Jaipur, Rajasthan: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (preferred)

**Experience**:

- Customer service: 1 year (preferred)
- total work: 1 year (preferred)

**Language**:

- English (preferred)

**Speak with the employer**
+91 9928801289

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