Hospitality Staff

2 weeks ago

Kolkata West Bengal, India ITHM Full time

As a Hospitality Specialist, you will play a crucial role in providing exceptional service and ensuring a memorable experience for guests in various hospitality settings. Your responsibilities will include guest relations, event coordination, service delivery, and maintaining high standards of quality and professionalism. You will need excellent communication, interpersonal, and organizational skills to thrive in this dynamic and customer-focused environment.

**Responsibilities**:

- **Guest Relations**: Greet guests warmly, address their inquiries and concerns promptly and courteously, and ensure their needs are met throughout their stay or visit. Provide information about hotel amenities, local attractions, and services to enhance guest experience.
- **Customer Service**: Deliver personalized and attentive service to guests, anticipating their needs and preferences to exceed their expectations. Handle guest feedback and complaints professionally, seeking prompt resolution to ensure guest satisfaction and loyalty.
- **Front Desk Operations**: Assist with check-in and check-out procedures, handle reservations and inquiries, and manage guest requests efficiently. Coordinate with housekeeping, maintenance, and other departments to ensure smooth operations and guest satisfaction.
- **Event Coordination**: Assist in planning and organizing events, meetings, conferences, weddings, and other functions hosted at the property. Coordinate with clients, vendors, and internal teams to ensure seamless execution and exceptional service delivery.
- **Food and Beverage Service**: Assist in restaurant and bar operations, including taking orders, serving meals and beverages, and ensuring adherence to quality and hygiene standards. Provide recommendations on menu items and wine selections to enhance the dining experience.
- **Sales and Marketing Support**: Assist in promoting hotel amenities, packages, and special offers to guests and potential customers. Participate in sales activities, such as site visits, tours, and promotional events, to generate leads and drive revenue.
- **Safety and Security**: Maintain a safe and secure environment for guests and staff by following established protocols and procedures. Monitor surveillance systems, enforce safety regulations, and respond to emergencies or incidents as needed.
- **Administrative Tasks**: Perform various administrative duties, including answering phones, handling correspondence, processing payments, and maintaining guest records. Use hospitality management software and systems to update guest information, process reservations, and generate reports.
- **Team Collaboration**: Work collaboratively with colleagues and supervisors to ensure cohesive teamwork and efficient operations. Provide support and assistance to fellow team members as needed to achieve common goals and objectives.

**Job Types**: Full-time, Permanent, Fresher

Pay: ₹15,000.00 - ₹20,000.00 per month

**Benefits**:

- Provident Fund

Day range:

- Weekend availability

Shift:

- Day shift
- Fixed shift
- Morning shift
- Night shift
- Rotational shift

Supplemental pay types:

- Bonus pay
- Performance bonus

Travel requirement:

- No travel

Ability to commute/relocate:

- Kolkata, West Bengal: Reliably commute or willing to relocate with an employer-provided relocation package (preferred)

Work Location: In person

**Speak with the employer**

+91 9748685076

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