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Quality Planning

1 month ago

Bengaluru, India Quess IT Staffing Full time

**About Us**

“Magna Infotech, now Quess IT Staffing, is India’s largest IT staffing company with over 20 years of experience in staffing IT professionals in 300+ companies across levels and skillsets. Our 10,000+ associates deployed in 80+ cities and towns are proficient in over 500 technological skills. Our associates help enable cutting edge solutions some of the biggest names across industried. Quess IT Staffing is a division of Quess Corp Limited, India’s leading business services provider and largest domestic private sector employer. Quess Corp Limited is - ‘A Great Place to Work’ certified - a testament to our excellent culture, people, and processes.”

**About Company**

**Roles and Responsibility**

BEX - Quality Planning (PPQMS)

Purpose of the Role

Support Customer Experience - Planning & Performance (CX - PLPE) mission of a holistic Customer Experience approach & framework while establishing a Stellantis IAP wide CX Governance

Key Deliverables
- Support Build Road map for PPQMS Function in line with CX WTB 2024.
- Support Execution of Monthly Governance Meetings for India.
- Support Execution of training plan for CX.
- Support Key CX initiatives and monitor its progress and implementation
- Follow the performance development and its countermeasures & progress.
- Supports Quality targets / KPIs, measurement and reporting.

Skills / Experience
- Bachelor in Engineering.
- Minimum 08 ~ 12 years of experience, out of which minimum 5 years in Quality function
- Good understanding of Quality methodologies & Quality functions
- Ability to work with large data independently & with the team.
- Strong in Excel & PowerPoint; Power BI data analysis tool is an added advantage.
- Details driven, ability to prioritise & multitask
- Customer centric approach, reliable & good in English.

Work Location
- Chennai

Organization
- Director - PPQMS > Head - Performance & Planning > BE-X

Contract Period
- 12 months, (01-Jan-2023 to 31-Dec-2023)

Np
- 15days to Immediate

Travel
- Base work location will be in Chennai
- Should be flexible to travel across locations.

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