IT Support Officer

2 months ago

Hyderabad, India BuroHappold Engineering Full time

Type of contract
- Permanent
- Grade
- Standard
- Area of Expertise
- Business Services
- Region
- Middle East, India and Asia
- Office / Project Location
- Hyderabad
- Ref No
- 7352

We are looking for a dynamic self-starter who is resourceful and works well under pressure with 3 to 4 years of core IT experience in end user support, local IT infrastructure support, vendor management, remote support, and IT asset lifecycle management.

**Main purpose of the job**:
**Main duties and responsibilities**:
**IT Administration, User Support, Change and Security**:

- Act as a local break/fix point contact for users on IT and be responsible for advice on use of systems form Mumbai location.
- Ensure all IT support requests are logged with the global IT helpdesk team and allocated appropriately to the right team.
- Stakeholders’ management: Attend VIP users proactively to resolve their queries related to IT.
- Proactively maintain, reporting incidents and degradations in performance promptly to the Helpdesk and escalating through the correct channel (Regional IT Manager) where necessary.
- Act as single point of contact for changes for Mumbai location to change management team.
- Liaise with the Helpdesk to resolve IT issues and act as 1st point of contact for onsite technical visits.
- Administer user accounts e.g., requesting new account creations from the Helpdesk, and to unlock, disable, enable and reset passwords via helpdesk.
- Add/remove/manage users to printer groups and manage scanner accounts.
- Follow and work in line with IT Security Procedures.
- Manage the server backup process. Ensure backups are successful and troubleshoot report issues to wider global IT Team.
- Management of IT consumables e.g., toner cartridges
- Manage security patch vulnerability remediation.
- Provide backup ITSO support to other AIME regions during absences of local ITSOs at respective locations.

**Hardware**:

- Hardware lifecycle Management: Review, procure, install and maintain hardware equipment (e.g., desktops, laptops, printers, servers (depending on clearance) and Smartphones).
- Manage a small pool of ‘hot’ spares of desktops and laptops as well as server spares and order replacement spares to replenish those used to resolve a fault.
- Rebuild desktops and laptops when required as instructed by the Help Desk/software management team.
- Install and maintain hardware/peripherals and support cabling, switches, etc.
- Maintain the Inventory of IT equipment.

**Key Competences**:

- Proven work experience of 3 to 4 yrs as a Desktop Support Engineer, Technical Support Engineer or similar role
- Working knowledge of office automation products and computer peripherals, like printers and scanners
- **OS**: Current desktop and server operating systems.
- Basic knowledge of Active Directory, IP configuration, DNS, DHCP
- General troubleshooting knowledge related to hardware and software
- Basic understanding and troubleshooting of SCCM/MECM software deployment on laptop/desktop.
- Knowledge of network security practices and anti-virus programs
- Ability to perform remote troubleshooting and provide clear instructions
- Excellent problem-solving and multitasking skills
- Customer-oriented attitude

**Desirable qualifications, skills and experience**:

- Fluency in English, Hindi and Marathi is desirable

**Required competencies**:

- Collaborating and Partnering, Delivering Value for Money, managing a Quality Service, Delivering at Pace

**Educational qualification**:

- Any graduate degree

**Why BuroHappold?**

We are able to offer an opportunity to work with a global consulting practice and progress your IT career with our friendly, collaborative team. Working with a variety of software packages and becoming involved in a range of IT support initiatives, we will encourage your personal and professional development in all areas of IT.

**Be you at Buro Happold**:
Buro Happold is proud to be a practice of a diverse range of professionals. We actively promote inclusivity to enable every individual to reach their full potential, the more inclusive we are the better our work will be.

We are working to change the lack of representation of minority groups in the built environment, and are particularly keen to hear from anyone who feels they are underrepresented in the industry. We have much to learn from one another. Embracing difference allows us to develop the most innovative and elegant solutions.

  • Marketing Administrator

    3 weeks ago

    Hyderabad, India Support Revolution Full time

    We have an excellent opportunity for a Marketing Administrator to join our growing Marketing team, to be based in Hyderabad. This role will see you supporting our Sales and Marketing teams, and owning the growth and expansion of our database to ensure that we have up to date accounts and information. About the Role: Due to rapid expansion, we have a great...

  • Marketing Administrator

    3 days ago

    Hyderabad, India Support Revolution Full time

    **Marketing Administrator** **We have an excellent opportunity for a Marketing Administrator to join our growing Marketing team, to be based in Hyderabad. This role will see you supporting our Sales and Marketing teams, and owning the growth and expansion of our database to ensure that we have up to date accounts and information.** **About the Role**: Due...

  • 15h Left: Marketing Administrator

    3 weeks ago

    Hyderabad, India Support Revolution Full time

    We have an excellent opportunity for a Marketing Administrator to join our growing Marketing team, to be based in Hyderabad. This role will see you supporting our Sales and Marketing teams, and owning the growth and expansion of our database to ensure that we have up to date accounts and information.About the Role:Due to rapid expansion, we have a great...

  • Marketing Administrator

    3 weeks ago

    hyderabad, India Support Revolution Full time

    We have an excellent opportunity for a Marketing Administrator to join our growing Marketing team, to be based in Hyderabad. This role will see you supporting our Sales and Marketing teams, and owning the growth and expansion of our database to ensure that we have up to date accounts and information.About the Role:Due to rapid expansion, we have a great...

  • Marketing Administrator

    5 days ago

    Hyderabad, India Support Revolution Full time

    We have an excellent opportunity for a Marketing Administrator to join our growing Marketing team, to be based in Hyderabad. This role will see you supporting our Sales and Marketing teams, and owning the growth and expansion of our database to ensure that we have up to date accounts and information.About the Role:Due to rapid expansion, we have a great...

  • Marketing Administrator

    3 weeks ago

    Hyderabad, India Support Revolution Full time

    We have an excellent opportunity for a Marketing Administrator to join our growing Marketing team, to be based in Hyderabad. This role will see you supporting our Sales and Marketing teams, and owning the growth and expansion of our database to ensure that we have up to date accounts and information.About the Role:Due to rapid expansion, we have a great...

  • Marketing Administrator

    3 weeks ago

    Hyderabad, India Support Revolution Full time

    We have an excellent opportunity for a Marketing Administrator to join our growing Marketing team, to be based in Hyderabad. This role will see you supporting our Sales and Marketing teams, and owning the growth and expansion of our database to ensure that we have up to date accounts and information.About the Role:Due to rapid expansion, we have a great...

  • Marketing Administrator

    3 weeks ago

    Hyderabad, India Support Revolution Full time

    We have an excellent opportunity for a Marketing Administrator to join our growing Marketing team, to be based in Hyderabad. This role will see you supporting our Sales and Marketing teams, and owning the growth and expansion of our database to ensure that we have up to date accounts and information. About the Role: Due to rapid expansion, we have a great...

  • Marketing Administrator

    3 weeks ago

    Hyderabad, India Support Revolution Full time

    We have an excellent opportunity for a Marketing Administrator to join our growing Marketing team, to be based in Hyderabad. This role will see you supporting our Sales and Marketing teams, and owning the growth and expansion of our database to ensure that we have up to date accounts and information.About the Role:Due to rapid expansion, we have a great...

  • International Customer Support

    1 month ago

    HITEC City, Hyderabad, Telangana, India FRUGES service IT Full time

    **Hiring For International Customer Support** **Experience: 1 to 2 Years into International Customer Support** **CSA or CSE, E Support Officer, International Inbound calls** **Package: 4.5 to 5.5 LPA** **Rotational shifts** **2 Rotational Week offs** **2 Way Cab Provided** **Note: International Voice Experience is Mandatory.....** **Salary**: ₹30,000.00...

  • Livelihood Officer

    2 months ago

    Hyderabad, Telangana, India Magic Bus India Foundation Full time

    **Job Details** - Livelihood Officer - Profiling and Support Role: - Work in close coordination with the Community engagement Officer and the Placement Officer w.r.t. registration - and on-boarding of youth & out of work adults - Manage the day to day update in the technology platform for youth - Be the front facing individual at the Office for addressing...

  • Customer Support Representative

    2 months ago

    Hyderabad, Telangana, India Fruges IT Services Full time

    Organization: Q connect Location : pocharam Raheja Mindspace Roles and Responsibilities: An Domestic Process Job is a job where the executives are assigned to handle the calls from customers in different State. These jobs include product and service support. Skills Required: Excellent Verbal and Written Communication skills. Good logical reasoning &...

  • Murex Front Office Support

    1 month ago

    Hyderabad, India Luxoft Full time

    **Project** Description**: Group Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble, and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability, and innovation. In Group T&O, we manage the majority of the Bank's operational processes and inspire to delight our...

  • Placement Officer

    2 months ago

    Hyderabad, India ADM IT Solutions Full time

    We are looking for a placement officer to place IT training completed students in IT companies. If you have experience in this field, please send us your CV and we will be more than happy to consider you **Job Types**: Full-time, Freelance Contract length: 6 months **Salary**: ₹15,000.00 - ₹45,000.00 per month **Benefits**: - Cell phone...

  • Female Office Maid

    7 days ago

    Hyderabad, India Atlantis It consulting Full time

    Urgently hiring OFFICE MAID to work in office located at madhapur HITEC CITY SATURDAY 7 SUNDAY OFF 10 T0 7 pm **Salary**: From ₹10,086.00 per month **Benefits**: - Health insurance Schedule: - Day shift Supplemental pay types: - Performance bonus Ability to commute/relocate: - Hyderabad, Telangana: Reliably commute or planning to relocate before...

  • Female Receptionist

    3 days ago

    Hyderabad, India Supunya IT Technologies PVT LTD Full time

    Front Office Receptionist will be the first point of contact for a company. Duties include offering administrative support across the organization. You will welcome guests and greet people who visit the office. You will also coordinate front-desk activities, including distributing correspondence and redirecting phone calls. - Greet and welcome guests as soon...

  • Customer Support Representative

    1 month ago

    Boduppal, Hyderabad, Telangana, India Fruges IT Services Full time

    Organization**:Q connect Business Solutions** Location **:Raheja **_**Mindspace Pocharam**_ Roles and Responsibilities: An Domestice Process Job is a job where the executives are assigned to handle the calls from customers in different countries States etc. These jobs include product and service support. Skills Required: Excellent Verbal and Written...

  • Receptionist Front Office

    2 months ago

    Hyderabad, India Quadrant IT Services Full time

    **Greeting visitors, helping them navigate through an office, and supplying them with refreshments as they wait**. In addition, they maintain calendars for appointments, sort mail, make copies, and plan travel arrangements. Assisting in HR/Admin work - filing, sorting, Answering and forwarding phone calls. **Job Types**: Full-time, Regular /...

  • Officer, Business-Client Support

    2 weeks ago

    Hyderabad, Telangana, India Alter Domus Full time

    ABOUT US We are Alter Domus. Meaning "The Other House" in Latin, Alter Domus is proud to be home to 85% of the top 30 asset managers in the alternatives industry, and more than 5,000 professionals across 23 countries. With a deep understanding of what it takes to succeed in alternatives, we believe in being different. Invest yourself in the alternative,...

  • Officer, Business-Client Support

    2 weeks ago

    Hyderabad, Telangana, India Alter Domus Full time

    ABOUT US We are Alter Domus. Meaning "The Other House" in Latin, Alter Domus is proud to be home to 85% of the top 30 asset managers in the alternatives industry, and more than 5,000 professionals across 23 countries. With a deep understanding of what it takes to succeed in alternatives, we believe in being different. Invest yourself in the alternative,...