Customer Service Representative

3 weeks ago

Mumbai, India Gratitude India Manpower Consultants Pvt. Ltd. Full time

_Job Title: Customer Service Representative (CSR)_
- _Job Description:_
- _We are seeking a Customer Service Representative (CSR) to provide exceptional support and service to our clients. As a CSR, you will be the first point of contact for customers, assisting with inquiries, addressing concerns, and ensuring their satisfaction. Excellent English communication skills are essential, and the role involves working rotational shifts at our Malad Link Road location. A college degree is preferred, and fresh graduates are welcome to apply._
- _Responsibilities:_
- _- Demonstrate product knowledge to provide accurate information and assist with customer questions._
- _- Handle and resolve customer complaints professionally and empathetically._
- _- Maintain detailed records of customer interactions using CRM software._
- _- Collaborate with team members and escalate complex issues when needed._
- _- Stay updated on product knowledge and company policies._
- _- Identify process improvement opportunities and contribute to customer service strategies._
- _- Adhere to performance metrics and service level agreements._
- _- Maintain a positive and professional demeanor while demonstrating active listening skills._
- _- Work in rotational shifts to ensure coverage during extended business hours._
- _Requirements:_
- _- Bachelor's degree or equivalent._
- _- Excellent verbal and written communication skills in English._
- _- Strong interpersonal skills and problem-solving abilities._
- _- Ability to work independently and in a team._
- _- Proficiency in using CRM software and relevant tools._
- _- Strong multitasking skills in a fast-paced environment._
- _- Customer-centric mindset with a desire to provide exceptional service._
- _- Flexibility to work rotational shifts, including evenings, weekends, and holidays._
- _- Fresh graduates are encouraged to apply._
- _Salary:_
- _- Range: 20,000-30,000_
- _Location:_
- _- Malad Link Road_

**Job Types**: Full-time, Regular / Permanent

**Salary**: ₹20,000.00 - ₹30,000.00 per month

**Benefits**:

- Flexible schedule
- Health insurance
- Provident Fund

Schedule:

- Rotational shift

Supplemental pay types:

- Commission pay
- Overtime pay
- Performance bonus

Ability to commute/relocate:

- Mumbai Suburban, Maharashtra: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

- Okay with Salary

**Education**:

- Bachelor's (preferred)

**Experience**:

- Customer service (preferred)

**Language**:

- English (preferred)

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