Customer Support Representative

2 weeks ago


Andheri Mumbai Maharashtra, India VVP BUSINESS LOGISTICS PVT LTD. Full time

2. Issue Resolution: Resolve customer complaints and issues in a professional and courteous manner, escalating complex issues to senior management as needed.

3. Communication: Maintain accurate records and reports of customer interactions, and communicate effectively with customers, logistics teams, and other stakeholders.

4. Problem-Solving: Analyze and resolve logistics-related issues, such as shipment delays, damages, or losses.

5. Process Improvement: Identify areas for process improvement and suggest changes to enhance customer satisfaction and logistics efficiency.

Should have a knowledge of Advance Excel / Pivot Table & Analyst the data.

Pay: ₹10,283.51 - ₹20,000.00 per month

Schedule:

- Day shift
- Morning shift

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- Hindi (preferred)
- English (preferred)

Work Location: In person

Application Deadline: 20/12/2024
Expected Start Date: 16/12/2024



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