Customer Care Representative
3 weeks ago
**Synopsis of Role**:
**Key Responsibilities**:
- Answering customers' inquiries via call, chat, and social media. Providing the right information.
- Maintaining a deep understanding of our products to effectively address customer inquiries and providing accurate information.
- Responding efficiently and accurately to customers, explaining possible solutions, and ensuring that customer’s feel supported and valued.
- Engaging in active listening with customers, confirming or clarifying information and diffusing angry customers, as needed.
- Communicates with other departments to answer customer’s inquiries, solve their problems and fulfil their needs
- Building lasting relationships with clients and other team members based on trust and reliability.
**Skill and Competencies**:
- Good communication skills (both written and verbal).
- Ability to communicate effectively with all customers.
- 2 years of experience in Customer Care.
- Proficient in Bangla language.
- Ability to focus on customer issues, ensuring a distraction-free approach to resolution.
- Strong composition skills, capable of providing grammatically correct, concise, and accurate written responses.
- Demonstrated ability to work successfully in a team environment.
**Benefits**
1. Friendly Work Culture
2. Social Security Code
- In Place
3. Annual Bonus
- as per Company guidelines
4. Leave Encashment
5.Shall base on current CTC & Experience.
**Interested can contact on 9319298698.**
**Brief About Company**:
**Salary**: ₹20,000.00 - ₹25,000.00 per month
**Benefits**:
- Leave encashment
- Provident Fund
Schedule:
- Day shift
Supplemental pay types:
- Yearly bonus
**Education**:
- Bachelor's (preferred)
**Experience**:
- Customer support: 2 years (required)
- Customer service: 1 year (required)
**Language**:
- English (required)
- Bengali (required)
**Speak with the employer**
+91 9319298698
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