Customer Service Voice

2 weeks ago

Thane, India Grace Staffing Services Full time

**Job Title: Customer Service Voice**

**Location**: Thane, Maharashtra, India

**Requirements**:

- Excellent communication skills (C2 level proficiency)
- Minimum qualification: HSC/Graduate
- Mandatory minimum 6 months to 1 year of international BPO experience

**Interview Rounds**:

- HR Screening
- AMCAT Assessment
- Voice and Accent Assessment (VNA)
- Trainer's Call
- Operations Interview

**Shift**: Rotational 24/7

**Week Off**: Saturday & Sunday (Fixed off)

**Responsibilities**:

- Handle customer inquiries and resolve issues promptly and professionally via phone calls.
- Provide accurate and relevant information to customers regarding products/services.
- Address customer complaints and ensure satisfactory resolution.
- Maintain a high level of professionalism and empathy in all customer interactions.
- Document all customer interactions accurately in the CRM system.
- Collaborate with team members and other departments to ensure effective problem-solving.
- Adhere to company policies and procedures while delivering exceptional customer service.
- Meet or exceed performance targets consistently.

**Requirements**:

- Excellent verbal communication skills in English (C2 level proficiency).
- Minimum HSC/Graduate qualification.
- Prior experience of 6 months to 1 year in an international BPO setting is mandatory.
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
- Strong problem-solving skills and attention to detail.
- Flexibility to work in rotational shifts including weekends and holidays.
- Proficiency in using CRM software and other relevant tools.

**Benefits**:

- Competitive salary package with attractive incentives.
- Extensive training and development opportunities.
- Friendly and supportive work environment.
- Career advancement opportunities based on performance.
- Health insurance coverage and other employee benefits.

**Job Types**: Full-time, Permanent

**Salary**: ₹26,000.00 - ₹27,000.00 per month

**Benefits**:

- Health insurance
- Life insurance
- Paid sick time
- Provident Fund

Schedule:

- Day shift
- Evening shift
- Monday to Friday
- Morning shift
- Night shift
- Rotational shift

Supplemental pay types:

- Performance bonus

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- English (preferred)

Work Location: In person

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