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Sales Assistant
6 days ago
Key Responsibilities:
- **Order Processing and Management**:
- Process sales orders accurately and efficiently.
- Coordinate with production, logistics, and finance to ensure timely order fulfillment.
- Monitor and track orders to ensure delivery schedules are met.
- **Customer Relationship Management**:
- Maintain ongoing communication with customers to provide updates on order status.
- Handle customer inquiries and resolve any issues related to orders or products.
- Ensure high levels of customer satisfaction and maintain strong customer relationships.
- **Sales Support**:
- Assist the sales team with preparing quotes, proposals, and contracts.
- Provide administrative support to the sales team as needed.
- Maintain and update customer records in the CRM system.
- **After-Sales Service**:
- Address and resolve any post-sale issues, including returns, exchanges, and repairs.
- Coordinate with relevant departments to ensure customer issues are resolved promptly.
- Follow up with customers to ensure their needs are met and gather feedback.
- **Reporting and Documentation**:
- Maintain accurate records of sales activities, customer interactions, and order statuses.
- Prepare regular reports on order processing and customer service metrics.
- Document any issues and the steps taken to resolve them.
- **Collaboration**:
- Work closely with the sales, production, logistics, and finance teams to ensure a seamless sales process.
- Participate in team meetings and contribute to continuous improvement initiatives.
- Support cross-functional projects as required.
Pay: ₹12,000.00 - ₹15,000.00 per month
Day range:
- Monday to Friday
Shift:
- Day shift
**Experience**:
- total work: 1 year (preferred)
Work Location: In person
**Speak with the employer**
+91 9662590791
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