CRM Executive

3 weeks ago

Hyderabad Telangana, India Anuhar Homes Private Limited Full time

**Job description**
- To ensure timely collection of booking from Client and payment follow-up as per schedule.
- To ensure documentation and processing of agreements are done as per the committed time line.
- Managing the team members.
- Bi-monthly demands to be sent to customers / bankers.
- Follow up on outstanding payment.
- Handling customer queries, addressing and timely resolution of escalations.
- To Liaise with departments like Projects, Sales, PPMS, Legal and Accounts.
- Interact with financial institutions for providing documentation.
- Facilitate customers for registration and other legal related documentation.
- Intimation letter of readiness of unit for possession to be sent to customers.
- Pre-deliver Inspections before handover and possession of units to the customers and issue of car parking allotments.
- To manage Litigation and legal compliances along with the legal division.
- Maintaining and updating records of Customer interactions.
- Maintain customer files with relevant documents and ensure periodic filing.
- Track and prepare reports on collections.
- Collect feedback from customers and evaluate and make recommendation with regard to improvement of service and look into area that need improvement.
- Experience into Registration process.
- Co-ordination with Legal team for preparation of Sale Deeds.
- Co
- ordination with external vendors for Scheduling Registrations and execution.
- Collection of Sale Deeds appointment fixing in co-ordination with legal team.
- Follow up with internal stakeholders for Sale Deed signatures.
- Follow with Landowners with legal related matters and Sale Deed Signatures.
- Achieving Monthly Registration Targets.
- To carry out all other responsibilities assigned by your reporting manager.
- Interpersonal skills and Communication skills: Fluent in English, Hindi, Telugu.
- Experience in handling and resolving customer queries is a must.

**Perks and Benefits**
- Provident Fund

.medical Insurance

.Incentives
- Industry Type Real Estate

**Benefits**:

- Cell phone reimbursement
- Health insurance
- Provident Fund

Schedule:

- Day shift

Supplemental pay types:

- Yearly bonus

Application Question(s):

- How many years of experience you have in CRM, Residential High Rise Experience?
- What is your Notice Period?

**Education**:

- Bachelor's (preferred)

**Speak with the employer**

+91 7207995369

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